Full-time Permanent Entry Level
Posted 02 Jul 2026
Description
JOB DESCRIPTION: Operations Support Assistant
SOMEK AND ASSOCIATES
ABOUT US
Somek & Associates is a brand leader in providing expert witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroner’scourtand professional regulation issues.
Wetakethebusinessofbeinganexpertwitnessseriously,aimingtoprovidefirstclass expert witnesses, in addition to a quality service for ourclients.
Our Vision
To be theorganisationof choice for expert witness services in the UK.
Our Mission
- To ensure courts have the best expert evidence with which to deal withcasesjustly.
- To ensure lawyers litigating cases (and other case workers instructing us) have supreme confidence in their decisions based on our quality expertinput.
- To ensure our expert input is seen as value formoney.
- RESPECT– Creating a supportive,kindand inclusiveenvironment.
- QUALITY– Delivering consistently highstandards
- REPUTATION– Cultivating lasting relationships with clients andassociates
- TEAMWORKandCOMMUNICATION–Recognisingunique contributionand rewarding success
- GROWTH– Developing the mindset tomaximisethe potential ofour individuals andorganisation
POSITION
Operations Support Assistantsare part of theOperations Support Team.Theymanageand processincoming communications, including byphone,emailand post.In doing this, theyelectronically file and labelevidence and other documentation relatedto medico-legal cases.As part of their day-to-day operations, the team provides general administrative support to other teams in the organisation.
The Operations Support Teamareintegraltoachievingour vision of being the organisation of choice for expert witness services in the UK.In addition to providingclients and experts an excellent customer service experience, theirhigh quality and efficient processingofmedico-legalmaterialsallowsother internal teams to deliver an exceptional service.
Hours:
Location:
Accountable to:
Full-time / permanent (Monday to Friday)
9am to 5.30pm (including 1 hour break)
9 Chess Business Park, Moor Road, Chesham, HP5 1SD
Operations Support Team Leader
PRIMARY RESPONSIBILITIES
- Being a primary contact for all telecommunications into the office, which will involve screening telephone calls,identifyingthe userin accordance withcompany policy and assigning to theappropriate S&Ateam member.
- Managing thecompany’semail inboxes;reviewing and assigning messages to the correct case andstaff memberasappropriate.
- In managing the company’s email inboxes and telephone switchboard;providing clients, experts and internal teams with a quality and positive experience.
- Managing all incoming and outgoing post; sorting,distributingand preparingpostin accordance withcompany procedures.
- Providing front of house function;answeringthedoor, greetingvisitorsandmaintainingthe visitor’s book.
- Overseeing the scanning and/orprocessing of some confidential hard copy but primarily electronic documentation – this ismainly evidenceand communications from solicitors – onto the database and ensuring the storage and destruction of evidencein accordance withcompany policy and GDPR.
- Reviewing and managing the various administrativetask management systemson the database (e.g. Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc).
- Processing requests and responses asallocated/ tracked to you.
- Covering work for team members when appropriate.
- Providing ad-hoc training for junior team members.
- Developing and/orassistingin the development of Best Practice Standards. Ensuring theyremainup-to-datewith team practices / processes.
- Other general administrative dutieswhererequired.
All staff are part of the “Somek team” and maybe requiredtoassistanyother team members whenrequiredand agreed with team leaders or their manager.
PERSON SPECIFICATION
Operations Support Assistantswill need to:
- Have excellent attention to detail.
- Have excellent written and verbal communicationandcustomer service skills.
- Be reliable and trustworthy.
- Be able to use own initiative, whilst also working as part of a small team.
- Be able to work under pressure and prioritise their own workload.
- Have goodorganisationaland time managementskills.
- Have good critical thinking and problem-solving skills.
QUALIFICATIONS / EXPERIENCE
- Educated to graduate levelisdesirable but not essential.
- Havingexperience in role/s involving comparable skillsetsisdesirable but not essential.
FURTHER NOTES
Any offer of employment will be subject to a 3-month probationary period.
Training
In-house training will be provided on all S&A softwareand on all job roles asrequired.
Confidentiality
The nature of the work of S&A is highlyconfidentialand the post holder will be expected tomaintainfull confidence.
Why work with us?
Located just outside of London in Chesham, beside the Chiltern Hills Area of Outstanding Natural Beauty,we’rea well-established small-to-medium sizedcompany with a family feel. If you work with us,you’llbe joining a warm and welcoming team.
We offera great rangeof employee benefits, whichcurrentlyincludes:
- 31days holiday a year (including Bank Holidays).
- Individualised training opportunities to support career development.
- Free and confidential Employee Assistance support for you and your family.
- Hybrid working after qualifying period.
- Private Healthcare after qualifying period.
- Increasing pension contributions with service.
- Free onsite parking and refreshments.
- Staff events including support to the Community and staff social events.
- End of the month lunch.
Somek and Associates is proud to be a Disability Confident employer.
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