Client Services Manager | London
Legal Sector | Premium Client Experience | Events & Hospitality Leadership
A leading global law firm is seeking an experienced Client Services Manager to lead the day-to-day operations of its prestigious London client suite, overseeing meeting facilities, events spaces, hospitality services, and front-of-house teams. This is a highly visible role for a service-driven professional who thrives in a fast-paced, client-facing environment and is passionate about delivering exceptional experiences.
The Opportunity
As Client Services Manager, you will take ownership of a flagship client environment, ensuring the seamless delivery of meetings, events, and hospitality services to partners, clients, and senior stakeholders. You will combine operational leadership with hands-on service delivery, acting as the key point of contact for high-profile events and client engagements.
This position offers the opportunity to join a globally recognised professional services environment where service excellence, attention to detail, and stakeholder engagement are highly valued.
Key Responsibilities
- Lead the daily operation of the client suite and front-of-house reception function.
- Ensure meeting rooms and event spaces are consistently presented to the highest professional standards.
- Manage room bookings, scheduling, utilisation, and last-minute changes.
- Act as the escalation point for complex, high-profile, and sensitive client requirements.
- Oversee the planning, coordination, and delivery of internal and external events from conception through to execution.
- Manage catering, hospitality services, and consumables to ensure exceptional service delivery.
- Partner with IT and AV teams to support technology-enabled meetings and events.
- Monitor budgets and expenditure, supporting cost control and forecasting initiatives.
- Lead, develop, and manage a client services and hospitality team, driving service excellence and performance.
- Maintain compliance with health and safety regulations, operational governance, and service standards.
About You
We are keen to speak with candidates who can demonstrate:
- Significant law firm experience relating to Client Services, Hospitality, Conference Services, Workplace Experience, or Events Management.
- Proven leadership experience managing front-of-house, hospitality, or client service teams.
- Strong stakeholder management skills with the confidence to engage with senior executives, partners, clients, and suppliers.
- Excellent organisational and operational management capabilities.
- A track record of successfully delivering high-quality meetings, conferences, and events.
- Financial awareness, including budget monitoring and cost management.
- Knowledge of health and safety requirements within a client-facing environment.
- Experience working within international organisations and structured service frameworks.
- Familiarity with meeting room booking systems and AV-enabled event environments.
What’s on Offer
- Opportunity to join a highly regarded international legal environment.
- Visible leadership role within a premium client-facing operation.
- Diverse remit spanning hospitality, events, workplace services, and team leadership.
- Collaborative and professional culture.
- Competitive salary and benefits package, with Full Benefits included.
Apply Now
If you are an experienced client services, hospitality, or workplace experience professional looking for your next leadership opportunity within the legal sector, we would love to hear from you.
To apply for this role, please submit your CV. Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not receive a response within 72 hours, please assume your application has not been successful.
We look forward to hearing from you!
Ryder Reid Legal is a recruitment specialist, connecting legal talent with leading law firms in London and globally for nearly 30 years
…