Location
Billingshurst, West Sussex RH14 9HZ
Hours
Monday to Friday 8am – 5pm (overtime as required and alternate Saturdays as agreed)
Apprenticeship Level
Level 2 Trade Supplier Qualification
Duration
15 months (including End Point Assessment)
About the Apprenticeship
This 15-month apprenticeship programme, delivered in partnership with GTG, is designed to develop the skills and knowledge needed to become a successful Parts Advisor. You’ll gain hands‑on experience across all areas of the business, learning how to deliver outstanding customer service along with the upsell of key components and accessories, warehouse management, stock control, process orders, and support workshop operations. This is a fantastic opportunity to build a long‑term career in this industry, with real opportunities for progression within the company upon successful completion.
Key Responsibilities
- Assist customers & sales
- Provide accurate quotes and product information
- Handle customer queries and resolve issues effectively
- Process sales transactions, invoices, credits, and returns
- Support stock control, including ordering and stock checks
- Work closely with colleagues across the business
- Maintain up‑to‑date product knowledge
- Warehouse management
What We Offer
- Apprenticeship Minimum Wage + performance‑related bonus scheme
- Full‑time employment with Crawford’s Group
- A recognised Level 2 Trade Supplier qualification
- Ongoing training, mentorship, and career development
- Clear opportunities for progression within the business
- Hands‑on experience
- 22 days holiday plus bank holidays
- Company Healthcare Scheme
Entry Requirements
- Minimum of 5 GCSEs (Grade 4/C or above), including English and Maths
About You
- Is motivated, reliable, and eager to learn
- Has a genuine interest in the industry
- Enjoys working as part of a team
- Has strong communication skills (face‑to‑face and telephone)
- Has good attention to detail, especially when handling part numbers
- Is comfortable using IT systems and willing to learn new processes
- Takes pride in delivering excellent customer service
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