Customer Service Coordinator

Customer Service Co-ordinator

Bury (on-site)

Office based

Permanent

£28,000 to £30,000 basic salary + benefits

We’re partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations.

This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration.

The Role

As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Managing customer enquiries via phone and email in a professional manner
• Investigating and resolving customer queries and complaints
• Providing information on product availability, pricing, and lead times
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with internal departments to ensure a seamless customer journey
• Supporting continuous improvement initiatives and customer feedback reviews
• Occasional customer visits alongside the commercial team
• Supporting with additional administrative and ad hoc duties when required

About You

• Customer-focused with excellent interpersonal skills
• Highly organised with strong attention to detail
• Confident managing workloads and prioritising tasks
• A strong communicator both verbally and in writing
• Enthusiastic, proactive, and solutions-oriented
• Comfortable working independently and as part of a team
• IT literate, including Microsoft Office applications

Desirable Experience

• Previous experience within customer service, order processing, or coordination roles
• Experience using CRM systems
• Experience within a product-based or industrial environment would be advantageous

#J-18808-Ljbffr…