Care Navigator at Healthcare Central London

Care Navigator – Healthcare Central London, Westminster, ENG, GB. Full time on site. Fixed Term contract for 12 months. Salary: £31,750 per annum. Hours: 37.5 hours per week. Responsible to: Operations Manager.

Job Overview

In Healthcare Central London (CiC), a GP Federation covering 30 General Practices in Central London, we are seeking a Care Navigator to support GPs in providing care coordination for vulnerable and complex patients.

Key Responsibilities

• Support patients to develop and review Care Plans in line with a personalised care approach.
• Provide intelligent tasking and patient referrals, completing Care Plans and delivering targeted public health messages.
• Serve as primary point of contact via telephone, Surgery Connect telephony system and email.
• Use SystmOne to record all patient interactions, maintain accurate records, and comply with GDPR.
• Participate in Regular MDTs and ICTs, chairing where required.
• Coordinate and navigate patients and carers across health and social care services.
• Refer patients to third‑sector providers and identify unaddressed needs.
• Identify potential safety concerns, inform relevant professionals.
• Work collaboratively with the Care Navigator team to achieve organisation and personal targets.
• Support the Complex Case Management service and contribute to administrative tasks within the GP Federation.

Qualifications & Experience

• GSCE Passes at Grade C or above or equivalent experience.
• Excellent written and verbal English, numeracy and keyboard skills.
• Strong customer service, administrative and organisational skills.
• IT literate; experience using SystmOne.
• Knowledge of Medical Terminology and the Health & Social Care system.
• Strategic understanding of NHS Primary Care services.
• Practical knowledge of healthcare improvement methods and practices.
• Flexible and adaptable, able to work across changing needs.
• Commitment to personal development and use of own judgement, resourcefulness, and local knowledge.
• Experience creating Personalised Care & Support Plans; coaching approach.
• Gauge decisions according to situation and adhere to PCN policies.
• Availability to cover annual leave and sickness.

Key Relationships

• General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH).

Equality and Diversity

The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, ensuring practices are inclusive, respectful and compliant with current legislation.

Benefits

• Enhanced annual leave (27 days full‑time, pro‑rata part‑time).
• Modern office, NHS Pension, Refer & Earn scheme.
• Eye care voucher through Specsavers.
• Employee Assistance Program (EAP).
• Discretionary pay progression.
• Cycle to work scheme.
• Free tea/coffee.

#J-18808-Ljbffr…