Privacy Lead/Manager (London)

Job Description

hackajob is collaborating with Virgin Media to connect them with exceptional professionals for this role.

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Job Description – Privacy Lead

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Reports To: Head of Privacy Management

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About the Team

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Privacy and Trust sit at the core of VMO2. Our mission is to enable the business to unlock the full value of data—safely, responsibly, and at pace.

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We are building a modern, embedded and product-led privacy function that goes beyond compliance to deliver scalable, automated capabilities that:

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• Enable fast, confident decision-making through pragmatic risk management

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• Embed privacy into products, platforms, and customer journeys by design

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• Replace manual processes with cloud-first, automated solutions

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• Drive consistent, reusable controls across data and technology ecosystems

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• Enhance customer trust through better privacy experiences

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About the Role

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This is not a traditional privacy/compliance role. This is a first-line, business-embedded role focused on enabling innovation by providing clear, pragmatic, risk-based advice and building scalable privacy solutions.

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This includes:

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• Act as a trusted advisor to product and business teams, helping them move fast while managing privacy and AI risks effectively

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• Help design and deliver product-led privacy capabilities that improve efficiency, automation, and consistency

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• Contribute to improving customer-facing privacy experiences and trust outcomes

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Key Responsibilities

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As a Privacy Lead, you will be accountable for:

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1. Risk-Based Privacy and AI Enablement

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• Provide clear, commercially pragmatic privacy advice that enables delivery at pace

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• Support teams in identifying risks and designing proportionate, effective controls

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• Act as a decision enabler, balancing risk, customer impact, and business value

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2. Product-Led Capability Development

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• Contribute to the design and evolution of scalable privacy capabilities (e.g. Privacy and AI Assessment tooling, risk frameworks and controls)

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• Apply a product mindset to privacy focusing on usability, adoption, and measurable impact

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• Identify opportunities to automate and streamline privacy and responsible AI processes

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3. AI & Emerging Technology

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• Assess and advise on risks in AI and data-driven use cases

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• Support the development of responsible AI practices that are practical and business-aligned

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• Translate emerging regulatory expectations into implementable controls and guidance

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4. Customer Trust & Experience

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• Help improve how privacy is experienced by customers across our journeys

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• Support initiatives that enhance transparency, control, and trust

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5. Stakeholder & Delivery Partnership

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• Build strong relationships with Product, Security, Data, DPO and Legal teams

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• Embed privacy into delivery processes, platforms, and design decisions

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• Influence outcomes through credibility, pragmatism, and collaboration

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6. Continuous Improvement & Innovation

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• Stay ahead of regulatory and technology developments, especially in AI

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• Drive ongoing maturity in privacy through innovation, automation, and simplification

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Skills and Experience

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· Pragmatic Privacy Expertise: Experience providing risk-based, commercially focused privacy advice and designing effective controls in data-centric or large-scale digital organisations.

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· Product & Delivery Mindset Experience building or contributing to scalable capabilities, frameworks, or tooling (not just advisory).

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· Regulatory Knowledge: Strong understanding of GDPR, PECR, and other applicable privacy laws. Professional certifications such as CIPP/E, CIPM, or BCS Data Protection Practitioner are highly desirable.

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· AI Privacy Awareness: Understanding of privacy challenges related to AI and machine learning, including data minimisation, bias, transparency, and compliance.

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· Risk & Control Design Strong ability to translate risks into practical, proportionate, and implementable controls.

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· Cross-Functional Collaboration: Demonstrated success in partnering with technical and specialist teams across organisational boundaries to secure buy-in and deliver practical solutions.

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· Team-Oriented Leadership: Collaborative, inclusive, and committed to fostering a psychologically safe environment where diverse perspectives thrive.

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· Communication Excellence: Exceptional ability to simplify complex concepts and present to audiences with varying technical knowledge.

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· Technology & Ways of Working Experience working in agile environments and with cloud platforms (e.g. GCP)

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