IT Helpdesk Assistant

Salary: £55,000 – 95,000 per year

Requirements

• Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role
• Good team player with experience using Windows 11, Outlook, Word, and Excel
• Knowledge or experience in any of the following is desirable: Databases, HTML, PowerShell, ODBC reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, virtualisation, and basic networking
• Familiarity with ticketing systems and remote support tools
• Excellent problem-solving skills and attention to detail
• Strong communication skills with a customer-first mindset
• Ability to prioritise and manage multiple tasks in a fast-paced environment
• Excellent written and spoken English

Responsibilities

• Provide 1st line support to internal users via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices
• Manage user accounts, permissions, and access using Active Directory, Entra ID, and Exchange
• Install, configure, and maintain IT equipment and applications
• Escalate complex issues to senior IT staff or third-party vendors where necessary
• Maintain accurate records of incidents, requests, and resolutions
• Assist with IT projects, system upgrades, and rollouts
• Support warehouse and logistics systems critical to distribution operations

Technologies

• Active Directory
• ERP
• Excel
• Hardware
• Support
• Mobile
• Network
• PowerShell
• Windows

More

We are looking for a proactive and customer-focused IT Helpdesk Assistant to join our IT team. You will be the first point of contact for technical support across the business, helping ensure systems run smoothly and users stay productive. This is a service role within a dynamic, team-oriented working environment.

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