Assistant Admission Coordinator
The closing date is 14 July 2026
Main duties of the job
- Direct contact with patients.
- Greet visitors face‑to‑face and respond to requests for a range of information.
- Receive and respond to telephone calls dealing with a range of requests.
- Receive and respond to emails for a range of requests.
- Book appointments and transport.
- Photocopy and filing.
- Input information on Trust systems.
- Attend handover meetings as required, taking notes when necessary.
- Ensure all tests/treatments requested are booked.
- Cover Saturday/Sunday shifts on a rotational basis, plus some Bank Holidays.
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, Trust cannot offer sponsorship for this position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 14th July 2026.
Benefits to you
At Cambridge University Hospitals, we offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse, day nurseries and reduced‑cost transportation services. We also subsidise parking on site for eligible staff, provide hot food 24/7 at a reduced cost, and have staff pod break spaces. Flexible arrangements may include part‑time working, job‑share, term‑time working and flexible start/finish times. We welcome applications from the Armed Forces.
Equality and Diversity
CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Person Specification
Qualifications
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service/Business Admin /ITQ or equivalent experience
- Typing qualification or equivalent
Experience
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of customer service or dealing with the public
- Experience of IT packages – Microsoft Office
- Previous experience of working in the NHS
- Experience of call handling
- Experience of dealing with difficult situations and confrontations
Knowledge
- Understanding of confidentiality and data protection
- Understanding of customer service
- Knowledge of the Trust including awareness of the Trust’s priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Skills
- Ability to work as part of a team
- Good communication skills including telephone, email and face‑to‑face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Good organisational skills
- Ability to meet deadlines
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
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