Assistant Manager – Cwmbran

Responsibilities

• Lead a variety of shifts (opens/closes/weekends) – from pre‑shift briefings and delegating to your team, always engaging and motivating the team throughout.
• Coach your team through regular and honest feedback, creating a place people genuinely want to work.
• Understand rotas, stock, labour and KPIs (NPS, sales, gross profit) – and know how to support your General Manager when things aren’t where they should be.
• Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team.
• Support recruitment of new starters and help them feel set up to succeed from day one.
• Be a visible, welcoming host on the floor and help build your lounge’s reputation as the go‑to spot in the local community.

Qualifications & Experience

• A people person who leads by example on the floor and isn’t afraid to roll up their sleeves.
• Confident running a shift end‑to‑end, from pre‑shift briefs to cash management and customer complaints.
• A natural host who helps create the warm, welcoming atmosphere that makes {account name} feel like home from home.
• Community‑mindful; you get to know your regulars, your neighbours and what makes Stroud tick.
• Experience in restaurants, bars, cafés or coffee shops as a Supervisor, Deputy or Assistant Manager.

As Assistant Manager you’ll be right at the heart of Carro Lounge supporting your General Manager, looking after your team and ensuring every customer leaves happy. If you love hospitality, care about the people around you and take pride in doing the small things brilliantly, you’ll fit right in.

Compensation and Benefits

• Competitive base salary, bonus and overtime.
• Permanent full‑time role; 48‑hour contract (40‑hour contract option available).
• Overtime pay for every hour worked.
• Achievable bonus scheme, paid twice a year.
• Tips shared equally across the team, based on hours worked.
• Free meal on every shift no matter the length.
• Christmas and Boxing Day off.
• Genuine career development with in‑house training courses and ‘Step‑Up’ to General Manager/Head Chef development programmes.
• 50% discount on food and drinks from day one (including alcohol across all our brands – Lounge, Cosy Club & Brightside).
• No uniform policy.
• The most talked‑about staff party in hospitality – Loungefest!
• Long service awards – vouchers and extra money.
• Early access to your pay with Stream.
• Emotional and practical support via the Licensed Trade Charity.

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