Job Summary
Head of UX responsible for leading the design system, setting UX standards, scaling the design team, and driving an AI‑first organization across Kraken’s energy platform.
Responsibilities
- Build and evolve Kraken’s design system into a single source of truth across all product lines.
- Define what “great” UX means, setting standards for interaction, content, research, accessibility, and product storytelling.
- Lead, level‑up, and inspire a global crew of designers, researchers, and design‑systems specialists, fostering a culture of critique and high performance.
- Shape product bets and influence priorities with Product & Engineering, ensuring user needs drive decisions.
- Design and govern an AI‑first organization: define cross‑functional responsibilities, drive design‑to‑code workflows, and identify boundaries between human‑led, AI‑assisted, and fully automated UX.
- Extend research practices for AI‑driven experiences: evaluate model behaviour, user trust, and human‑AI collaboration patterns.
- Deliver continuous discovery, triangulating qualitative and quantitative insights to drive evidence‑based product decisions.
- Scale design ops, rituals, tooling, and playbooks to increase clarity without bureaucratic overhead.
Qualifications
- 8–12+ years in UX/Product Design, including leading managers in a high‑growth SaaS or tech scale‑up.
- Portfolio showing systems thinking, principled decisions, and business impact.
- Experience owning a design system at scale (adoption, legacy migration, developer partnership, governance).
- Familiarity with design‑to‑code and automated front‑end workflows.
- Proficiency with AI tools in design and product development (prototyping, UI generation, research synthesis).
- Experience designing AI‑powered products (conversational interfaces, copilots, agent‑based systems, workflow automation).
- Deep understanding of human‑AI interaction design: trust, transparency, control.
Bonus
- Experience in complex or regulated sectors (energy, fintech, government, healthcare).
- Track record of evangelizing UX to executives, boards, and engineers.
- Built design cultures that promote belonging, ambition, curiosity, and joy.
- Global product experience, including localisation, cultural patterns, and accessibility beyond WCAG.
Salary (NYC)
Range: $190,000–$240,000 depending on experience and fit.
Equal Opportunity
We are an equal‑opportunity employer and do not discriminate on basis of race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. We encourage applicants from all backgrounds.
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