Overview
On the 1 August 2026, the University of Greenwich and the University of Kent will form a pioneering new multi‑university group called London and South‑East (LASE) University Group. Should you join us, you will be employed by LASE and within this, you will be closely connected to and work across one of our academic divisions (University of Greenwich or University of Kent), contributing to its distinct strengths, community and identity. Combining these strengths, LASE brings scale, resilience and shared ambition to deliver outstanding education, impactful research, and meaningful regional and global impact.
Responsibilities
The main focus of the role is providing essential, front‑line support to students so they have timely access to information and guidance, and consistent and practical advice to support them in continuation or completion of their studies. You will be the first point of contact for students, working and advising in line with university policies, maintaining accurate records and managing sensitive information with empathy, professionalism and confidentiality.
- Act as a contact point and referral service to students with difficulties that may impact their studies, and signpost students to other services.
- Understand and provide guidance to students and staff on university policies and procedures related to retention and engagement.
- Support the administration and implementation of procedures and work related to retention and engagement.
- Monitor enquiries to the team via email, telephone or in‑person to ensure they are responded to promptly, consistently and to a high standard.
Qualifications
- Experience of working in an office environment with contact via email, phone and face‑to‑face, with a variety of people.
- Excellent interpersonal skills, with a proven ability to adapt your approach depending on student needs, show empathy and be approachable to students who may be facing difficulties.
- Previous experience working in a confidential environment in line with data protection and safeguarding guidance.
- Good IT skills and experience, and numeracy with an ability to process straightforward statistical information.
Benefits
As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You’ll enjoy a range of staff benefits.
- Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs).
- 43 days’ leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part‑time staff).
- Excellent pension scheme with generous employer contributions.
- Corporate employee‑funded healthcare plan, in partnership with Benenden Health.
The University of Kent values diversity and equality at all levels.
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