Overview
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Performance Improvement Manager to join our team in London on a permanent basis. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.
The Performance Improvement Manager will play a critical role in enhancing operational efficiency and driving performance excellence across CBRE’s facility & project services. This position is responsible for leveraging data and analytics to provide actionable insights, streamline processes, and ensure consistent, high-quality service delivery. By collaborating with various stakeholders, this role contributes to a data-driven culture that supports strategic decision-making and continuous improvement in our physical assets and working environments.
Our Four Strategic Pillars
- Provide the best buildings at the most competitive costs
- Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand
- Create exceptional moments to deliver a frictionless experience for colleagues, our moments that matter consistently
- Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk
Key Responsibilities
Operational Performance & Insight Generation
- Support data-driven decision-making by generating actionable insights from facilities performance data, utilizing advanced research and data mining techniques.
- Track and analyse key performance indicators (KPIs) for facilities services, actively contributing to performance excellence and identifying areas for improvement.
- Champion the identification of Friction Points and engage with Centres of Excellence to map Solution Strategies as part of a continuous feedback loop.
- Design and produce comprehensive ad-hoc operational reports and dashboards, translating complex data into clear, concise, and impactful information for management review.
- Proactively identify opportunities for data analytics to enhance efficiency, streamline workflows, and optimize service delivery across operations.
- Evaluate departmental processes and procedures, making recommendations to improve service delivery and fostering a culture of continuous improvement.
Operational Coordination & Support
- Coordinate and oversee the onboarding and offboarding processes for CBRE team members, ensuring a consistent and positive experience that prepares teams for success.
- Collaborate closely with Contract Service leads to aggregate and manage Third-party scope baselines, ensuring accurate and consistent documentation.
- Serve as a key liaison to General Managers, gathering essential operational understandings to meet regional reporting requirements.
- Contribute to the maintenance and reporting of benchmarks and performance metrics, utilizing reporting tools to streamline and enhance processes.
- Work collaboratively with various departments and information technology groups to facilitate successful project implementations and promote best practices.
What Success Looks Like
- Data-Driven Impact: Consistently delivers accurate, timely, and actionable insights that directly lead to a measurable improvement in facilities performance and operational efficiency.
- Process Optimization: Actively contributes to the identification and implementation of standard operating procedures, process enhancements, while fostering a culture of continuous improvement across teams.
- Stakeholder Alignment: Builds strong, collaborative relationships with internal and external stakeholders, effectively translating operational needs into data solutions and reporting.
- Reporting Excellence: Produces high-quality, insightful reports and analyses that empower leadership to make informed decisions and track progress against strategic objectives.
What You Bring
- Analytical Acumen: Proven ability to analyse and interpret datasets, identify trends, and derive actionable insights, particularly within workplace contexts.
- Reporting & Data Visualization Expertise: Strong proficiency in designing and generating reports, including experience with business intelligence tools (e.g., Tableau, Power BI) to create impactful dashboards and visualizations.
- Operational Understanding: Solid grasp of operational processes, ideally within a facilities management or corporate real estate environment, including an understanding of KPIs and service level agreements.
- Collaboration & Communication: Excellent interpersonal skills with the ability to collaborate effectively across diverse teams and communicate complex information clearly to various audiences.
- Problem-Solving Skills: An inquisitive mindset with the ability to identify operational inefficiencies, troubleshoot issues, and propose effective solutions.
- Change Management & Influence: Ability to effectively communicate and champion new processes or initiatives, guiding stakeholders through change to foster adoption and achieve desired outcomes.
- Continuous Improvement Mindset: A proactive approach to identifying opportunities for improvement and contributing to positive change.
- Education & Certifications: Bachelor’s Degree preferred with 7+ years of relevant experience, or an equivalent combination of education and experience. Facility Management certification (e.g., CFM, FMP) preferred.
About CBRE Global Workplace Solutions
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
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