Company Overview
The SPTS division of KLA designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry-leading etch and deposition process technologies on a range of single wafer handling platforms. End‑market applications include MEMS, advanced packaging, LED, high‑speed RF device ICs and power semiconductors. SPTS is part of KLA Corporation, which develops industry‑leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process‑enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem‑solvers design solutions that move the world forward.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description / Preferred Qualifications
This role will be based in Celtic Lakes. Our new 237,000‑square‑foot Newport facility provides additional production and customer collaboration spaces, including 25,000 square feet of R&D clean rooms, 35,000 square feet of state‑of‑the‑art manufacturing space and tool demo areas, all designed to support the development of semiconductor process technologies across advanced packaging, power devices, MEMS, RF and photonics sector technology.
You’ll be joining our Customer Service organization, as part of the Product Support team. As a product engineer, you will be actively engaged in the New Product Introduction and sustaining the volume fleet process for Etch, PVD, PECVD and Release Etch systems (Current Product Lineup). This role has the opportunity for occasional international travel throughout Europe, Asia and the USA.
Responsibilities
- Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that includes Cost of Service Modeling, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations.
- Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands‑on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits.
- Start building a detailed Product Support Plan (PSP), Service Readiness Review (SRR), Design For Service (DFS) and Cost Of Service (COS) models, working with engineering, marketing, finance, and service to detail KLA’s strategy for supporting new products.
- Develop product service education and knowledge across the organization using training classes, Augmented Reality (AR), individual mentorship, documents and other knowledge capture tools to elevate co‑workers’ readiness to serve.
- Conduct spares obsolescence risk analysis and coordinate with the Spares Planning team to build and start initiatives that mitigate service supply chain risk, including closing known issues and collaborating with GSS Engineering and Operation teams.
- Contribute to service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities. Capture and document Best Known Methods (BKMs) and other improvements into the knowledge database.
- Work closely with cross‑divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training and providing feedback.
- Actively manage and support beta installs in‑person by auditing procedures, updating existing documents, identifying training gaps and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades.
- Ability to travel internationally.
Minimum Qualifications
- Minimum HNC Electrical / Mechanical / Mechatronics or a related field with demonstrated experience.
- Excellent technical writing and documentation skills.
- Expertise in basic Microsoft software packages.
- Excellent presentation skills and a proven level of comfort in front of various audiences.
- Experience with SPTS products is highly desirable.
- An eagerness to learn new technologies, processes and techniques.
What We Will Offer You
Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme and life assurance.
Key Skills
- Logical – Think logically while providing customer solutions.
- Well organised – Work autonomously, often in different time zones, and be trusted to work without assistance or management.
- Composed – Thrive in the sometimes‑pressurised environment of semiconductor manufacturing.
- Strong communication skills – Enjoy establishing and maintaining good working relationships with both customers and colleagues.
KLA is proud to be an equal‑opportunity employer. For this role we are looking for someone who is …
We offer a competitive, family‑friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
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