Senior Product Owner (Executive Director / Managing Director) – Digital Client Experience & Process TransformationRole Summary
The International Private Bank Digital & Data Transformation team (DDT) is seeking a
Senior Product Owner (ED/MD)
to help lead the
Digital Client Experience
across various client-facing products and channels, while driving the transformation required to deliver that experience through
front-to-back process re-engineering .
This role is accountable for ensuring
business priorities, objectives, and key results (OKRs)
are achieved through
digital enablement
and the
re-design and execution of end-to-end processes , supported by the right
governance, controls, and approval pathways
in partnership with senior stakeholders across
Business, Technology, Design, Data/Analytics, Operations, and Control functions
(Risk, Compliance, Legal, Privacy, etc.).
Job Responsibilities
Partner with the
Head of Digital Client Experience
to help define the
end-to-end digital client experience strategy and roadmap
across front-, middle-, and back-office touchpoints.
Define, monitor, and report
success metrics across the client journey; use performance insights to continuously refine prioritization and roadmap decisions.
Partner with
Business stakeholders
to identify priority problems/opportunities and facilitate
OKR-driven prioritization
and investment decisions.
Drive cross-functional execution across
Product, Design, Engineering, Data/Analytics, Operations, and Control partners ; actively manage priorities, trade-offs, dependencies, and delivery risks.
Drive the responsible
embedding of AI
into client-facing products and the
product development lifecycle
(use‑case identification, experimentation, controls, rollout, and ongoing performance monitoring).
Partner with product teams across the wider
DDT
organization to ensure coordination and
seamless end-to-end processes and experiences
across
Client, Advisor, and Service
personas.
Lead governance routines including
executive updates, decision forums, issue/risk management, and release readiness , ensuring transparency and timely decision‑making.
Ensure solutions meet firm standards for
risk, compliance, privacy, and operational resiliency , partnering closely with
Legal, Risk, Compliance, Privacy, and other control stakeholders .
Champion a
client‑centric and continuous improvement culture , incorporating feedback loops from advisors, client service teams, and end users to improve experience and outcomes.
Manage and develop a team of experienced Product Owners
across multiple geographies, providing direction, coaching, and consistent delivery standards.
Communicate and present
to Senior Management and Front Office stakeholders, and engage with clients as needed to showcase digital capabilities, roadmap direction, and delivered outcomes.
Required Qualifications, Capabilities and Skills
Demonstrated ability to set
strategy and direction with an innovation mindset
—anticipating where client needs and digital experiences are heading, not only improving what exists today.
Proven track record of creating and scaling
high-quality, innovative digital solutions and client experiences , with measurable adoption and business impact.
Demonstrated
strategic thinking, future-focused problem‑solving, and creativity in solution design , spanning not only client‑facing journeys but the
full front-to-back processes
of a Private Bank—able to challenge legacy approaches and reimagine workflows to unlock step‑change outcomes.
Strong
financial services
background, with experience delivering in a regulated environment.
Strong point of view on
how AI will change the digital client experience , and how to translate that into a practical product strategy and roadmap.
Strong experience operating across
international jurisdictions and platforms , including delivery across multiple geographies and stakeholder groups.
Strong understanding of
key regulatory risks and concepts
impacting digital experiences and process design (e.g.,
Suitability, Cross‑Border, AML/KYC ) and how to embed them into delivery and controls.
Strong understanding of
LRCC expectations and operating model
in an international digital landscape, with proven ability to
navigate and secure required approvals
(e.g., governance forums, reviews, sign‑offs) to enable
timely product delivery and change execution
—including management of documentation, control requirements, auditability, and ongoing change control across jurisdictions.
Deep functional knowledge of a complex digital client platform (e.g., mobile/web channels and supporting capabilities), including the ability to evolve existing features and introduce new ones.
Demonstrated
front-to-back knowledge , including how client-facing experiences map to operations, servicing, controls, and downstream processes.
Demonstrated people leadership with experience managing
large teams (~30–50 people)
across multiple locations and time zones.
Strategic communicator with the ability to
clearly articulate vision , priorities, and trade‑offs for senior stakeholders; strong executive presence and gravitas.
Strong understanding of
application and technical architecture
and experience partnering effectively with technology teams to deliver at scale.
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