Property Manager

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within the Lettings Department in South Woodford.

Responsibilities

• Provide property management and tenancy support services to branches, landlords and tenants.
• Act as the central point of contact, managing the effective resolution of queries from clients and staff.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers up to date.
• Organise safety inspections and manage remedial works.
• Liaise with landlords following regular property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls with colleagues and welcome calls with new customers.
• Deal promptly and courteously with communication with landlords, tenants, contractors and internal partners.
• Provide a first‑class service to maximise customer retention.
• Ensure personal and team deadlines are met, service levels maintained and KPIs achieved.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.

Benefits

We offer a competitive salary of £25,350, including the following benefits:

• Aviva Digi Care + workplace
• Car leasing and cycle‑to‑work scheme
• Colleague discount scheme – perks at work – gym discounts
• Life assurance
• Workplace pension scheme

What’s in it for you as a Property Manager? Get full training and development, a good understanding of the estate agency business, fast‑paced fun environment, regular team meetings, full company briefings and a career pathway.

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