Team Administrator – Community Heart Failure Services | Sussex Community NHS Foundation Trust

Team Administrator – Community Heart Failure Service

An opportunity has arisen for a Team Administrator to join the Community Heart Failure Service. The role will involve providing comprehensive, efficient secretarial and administrative support to the clinical staff and Heart Failure Nurse Specialists.

Responsibilities

• Collect and accurately input patient data into clinic databases.
• Use patient administration systems, including SystmOne, to maintain accurate electronic patient records.
• Handle telephone enquiries, taking accurate information and providing assistance.
• Take minutes at local team meetings and transcribe them.
• Support equipment and supplies ordering, including clinical equipment via the Oracle system.
• Create, format, and check correspondence for clarity and visual appeal using Microsoft Office.
• Book and manage clinics for new referrals and follow‑up appointments.
• Distribute post and documents, assisting with general office duties such as photocopying.
• Serve as the first point of contact, dealing with patients, families, and visitors in a friendly and professional manner.
• Work unsupervised, prioritising workload and ensuring continuity of service.
• Assist with general administrative duties as required to support the specialist Heart Failure team.
• Report and resolve problems, including damaged or faulty equipment.
• Maintain and reorder stationery and office supplies.
• Liaise with Nurse Specialists and Senior Management regarding complaints and enquiries received by phone or electronically.
• Collate and present data and information as requested using agreed systems and formats.
• Provide support for service development initiatives within the Heart Failure Service.
• Cover staff absences and provide necessary support to administration colleagues.

EEO Statement

We embrace diversity and encourage applications from all backgrounds, including ethnically diverse, disabled, and LGBTQIA+ individuals. Reasonable adjustments during recruitment are supported.

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