Overview
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you will be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Shift Patterns and Working Hours
- Our centres are typically open seven days a week, from 9am to midnight.
- The busiest times are evenings, weekends, and public school holidays, so we require availability during those periods.
- Typical shift patterns: Weekday AM: 09:00–17:00, Weekday PM: 17:00–00:00; Weekend AM: 09:00–18:00, Weekend PM: 16:00–01:00.
- Opening times and shift patterns vary by centre and will be confirmed at interview.
- Team Members under 18 may work only up to midnight.
Responsibilities
Your role will involve supporting customers throughout their visit, including time in the Kitchen and other key areas of the centre.
Qualifications
- Great customer service skills and ability to communicate at all levels.
- High energy and ability to work in a fast-paced environment.
- Friendly, supportive, helpful team player.
- Flexibility with working hours and shift patterns.
- Basic literacy and numeracy skills.
Benefits
- Opportunity to earn an extra 50p per hour, paid monthly.
- Access to apprenticeship and in-house management training programmes.
- Optional pension plan.
- Additional holiday days based on length of service, up to five days.
- Ongoing training and development with the opportunity to fast-track your career.
- Free game vouchers each month.
- 30% discount on food and drink for you and up to five friends.
- 50% discount on food when you are working.
- Access to the Team Member Support Programme (counselling, life coaching, CBT, mental health first aid).
- Financial long service awards.
- £15 donation to a charity partner upon completion of induction.
- Enhanced maternity, paternity, adoption, and shared parental leave benefits.
- Opportunity to join a healthcare cash plan.
Career Development
You will receive thorough induction and ongoing training and development to set you up for success, including opportunities to progress through apprenticeship and management programmes.
Equal Opportunity
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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