Our Store Services team is looking for a Facilities / Store Services Manager to provide strategic leadership and direction for our team of cleaning, waste and pest management experts in our Knightsbridge store.
Store Services is a fundamental part of what makes the Harrods store tick; our experts make sure our cleaning and waste standards are of the very highest order so that customers have a truly superb experience every time they visit. Looking after 1.5 million square feet of property can be a challenge, but quick thinking, determination and teamwork results in Harrods always exceeding expectations.
About the Role
As part of the Store Services Management team & reporting into the Senior Facilities Manager, you will line manage up to 4 team leaders, who in turn manage a large team of cleaning operatives. They will manage the day to day operation of the cleaning services provided, allowing you to take accountability for the more strategic objectives of the store services business.
You will be a highly visible manager, keen to be in front of stakeholders to represent your function. You will have full awareness of how your business is running; ultimately, high standards and high performance are the key success factors and this comes from numerous areas. Managing your team leads effectively to give them the ability to deliver, keenly investigating continuous improvement opportunities, and conducting regular audits of work to provide thorough and regular feedback to the wider team.
Your commercial mindset will enable you to think of the bigger picture; how can we continuously improve the store services function? Can we negotiate better opportunities with suppliers to ensure we are utilising their services to the fullest? Can we capture issues and record data more effectively to improve our functionality and evidence improvement requirements? There will be opportunities to support on larger-scope, strategic projects which require long‑term thinking.
This role will primarily work on a day shift, 5 over 7 days, on a 37.5 hour working week. You will need the flexibility to be able to work weekends and bank holidays, when required.
About You
- Be a strategic, inspirational leader – able to lead teams to success.
- Be a keen point of neutrality, able to navigate escalated issues and come to a positive conclusion, asking the ‘why’ and challenging where necessary.
- Be confident dealing with stakeholders around the business, able to describe challenges in a proactive manner, rather than reactive talk to the team and describe challenges – meet with stakeholders regularly. Rather than it being so reactive.
- Able to create strong ties to other business areas, e.g. HR, Recruitment and Employee Relations.
- Be keen to attend management meetings and confident to report in those meetings to senior management within the facilities team.
- Be skilled in invoice management, improving our processes where relevant.
Benefits
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in‑store discount (including across our food hall and restaurants) and a season ticket loan.
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