Senior Operations Administrator

About the Role

Position is Monday to Friday (9am – 5pm)

Role is completely office based.

What will I be doing?

• To manage the contract administration function to ensure the provision of an effective, efficient and compliant administrative service.
• To manage and monitor administrative efficiency in terms of staffing levels, achievement of deadlines, accuracy and speed of service delivery.
• To ensure that team of administrators have clearly defined tasks with appropriate deadlines set and enforced.
• To undertake regular Performance Development Discussions (PDD’s) with the team.
• Manage and monitor performance against established Key Performance Indicators (KPIs).
• To assist contract managers and senior management in the preparation of month end accounts, budgets and forecasts.
• To ensure that when new contracts are won, all administrative staff receive the required induction and training in SUEZ administrative processes and procedures.
• To liaise with contract managers and senior management regarding their administration requirements and standards of service on a regular basis.
• To constantly review the service of administration including staffing levels, operating procedures and methodologies with a view to continuous improvement.
• To compile management statistics as required for contract managers and senior management.

What are the qualifications required?

• Educated to GCSE standard or equivalent.
• NVQ level 2 Business Administration desirable.
• Excellent customer service and communication skills.
• Proficient in the use of Microsoft office.

Benefits

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement.

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