Customer Service Advisor (Part-Time)

We are looking for a part time Customer Service Advisor to join our mission of delivering quality outdoor products such as log cabins, garden offices, sheds and gazebos designed with care, built to last, and made to make our customers smile!

This job is based out of our Bedford HQ – MK41 0LF and provides friendly, efficient support to customers by handling enquiries, resolving issues, and ensuring a positive service experience. The role is ideal for a school leaver or someone looking to work some extra hours over the weekend with flexibility to work some hours in the week when required.

Responsibilities

• Gather information from customers regarding their queries and provide clear, professional, and timely written responses via email or the company’s ticketing system.
• Handle all post‑delivery enquiries, including return requests, assembly and technical assistance, documentation, and replacement parts, ensuring each case is managed to completion.
• Liaise effectively with internal teams including the Design Department, Factory Liaison Managers, and Logistics to resolve customer issues and gather required information.
• Prepare and process customer orders for replacement or spare parts.
• Investigate customer queries by working collaboratively with all relevant departments to identify causes and implement solutions.
• Organise and track transfers and deliveries with appropriate departments to ensure timely dispatch and communication to customers.
• Independent and Team Working: Demonstrate confidence in working independently to manage individual workloads while contributing effectively within a collaborative team.

Requirements

• Proven experience in customer service, preferably within an after‑sales or logistical support environment.
• Proficient in using MS Office suite and role‑appropriate software.
• Strong written communication skills.
• Excellent organisation and time‑management skills.
• Ability to multitask and prioritise within a fast‑paced environment.

Benefits

• 6‑month temporary contract with the potential to become permanent.
• Minimum working hours: Saturdays 09:00‑17:00 and Sundays 10:00‑16:00; flexibility to pick up shifts during the week is desirable.
• £28,000 (pro‑rated for part‑time hours).
• 29 days holiday including bank holidays (pro‑rated for part‑time hours).
• Referral Programme.

#J-18808-Ljbffr…