An exciting opportunity has arisen for an enthusiastic and committed Administration Assistant to provide high quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Peterborough.
To provide call taking, reception, front‑of‑house duties, appointment booking for patients and additional administrative support to the iCaSH service clinical and non‑clinical teams. Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly prioritising as required depending on urgency of enquiry.
Facilitate communication with patients by booking appointments for clinics via relevant contact methods, for example answering calls for our 0300 telephone line, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting‑list processes. Update and process patient demographics on the clinical system and associated booking/check‑in/waiting‑list processes. Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record‑Keeping Policy. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner. When required, receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
Responsibilities
- Call taking and reception duties.
- Front‑of‑house engagement with patients and visitors.
- Appointment booking and patient demographic updates.
- Maintaining accurate manual and electronic patient records.
- Responding to routine enquiries and information requests.
- Mail receipt, sorting, distribution and dispatch.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high‑quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rating us incredibly highly in the national staff survey.
All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
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