Senior Data and Insights Analyst

Senior Data and Insights Analyst

Organisation: The Financial Ombudsman Service

Location: London, UK

Application Deadline: 8 days remaining

Responsibilities

• Use your experience in working with inferential, descriptive, causal and predictive techniques, along with sound business knowledge, to produce impactful analytical outputs that support evidence‑based decision making.
• Work with accuracy and professionalism, to deliver on longer‑term analytical projects, ad‑hoc urgent requests and a self‑driven program of work.
• Ensure your analysis – and the data it is based on – is quality assured, documented and fit‑for‑purpose, seeking feedback and opportunities for continuous improvement. Additionally, quality assurance of the analytical work of others in the wider team, when required.
• Demonstrate initiative and drive, challenging and prompting where necessary and building the brand of the analytics team through effective stakeholder and colleague engagement.
• Supporting, and mentoring other analysts in the delivery of their workstreams.
• Delivering a fair and efficient service, that reflects the diversity of our customers and our people.

Minimum Criteria

• A demonstrated track record of impact through quantitative analysis, ideally in a large organisation that prides itself on customer service.
• Experience of leading and delivering a portfolio of analytical work. Ideally, you can showcase examples of the work you have led on.
• The ability to work with ambiguity, focusing on the big picture and eliciting the key issue from stakeholders or situations, so your – and others’ analytical expertise drives evidence‑based improvements.
• Knowledge (Math/Stats degree or aligned qualification preferred) and practical experience of a range of quantitative analytical techniques.
• Comfortable working knowledge of: SQL, Python and/ or R, mathematical modelling, sampling and statistical theory, systems thinking and operational research methods.
• Strong communication skills, both verbal and written – you can explain your ideas in a way decision makers understand and can act on.
• Attention to detail coupled with a strong quality assurance focus, to ensure accurate solution delivery that meets the stated requirements.

Why You’ll Love Working with Us

We are a value‑led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

Benefits

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• Flexibility: remote, hybrid, or in‑office
• Growth: We invest in your future with courses, mentorship, promotions
• 25 days holiday entitlement, with the option to buy extra or sell days
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer‑provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will‑writing service amongst others
• Gym membership discounts, and a fully equipped on‑site gym open 24/7 in London only

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