Area Support Manager

Key Responsibilities

• Deliver a consistent level of service, within the Company’s standards, to the contract specification and agreed performance levels.
• Be involved with the completion of recruitment, induction training, development and training of staff.
• Ensure that the cleaning team have appropriate assistance as required.
• Cover cleaning roles during holidays or sickness, and times of staff shortage undertake cleaning duties if necessary.
• Responsible for all day-to-day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles.
• To hold company phone and respond to all requests over any 24-hour periods required.
• Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH.
• Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform as specified.
• Control and issue cleaning material ensuring stock rotation and safety in storage.
• Carry out weekly cleaning audits in conjunction with the Account Manager to monitor cleaner’s performance and adherence to Company standards.
• Be aware of the condition of the equipment to ensure that all equipment is in safe working order, checked regularly and serviced. Report any faults to business manager.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which OCS provide.

Working Pattern: Monday to Friday – 6am to 5pm; occasional weekend working.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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