Sports Centre Duty Manager

About the Role

As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the sports centre. You will lead by example, delivering excellent customer service while maintaining a clean, safe, and welcoming environment for both staff and visitors.

Key Responsibilities

• Build strong customer relationships and deliver a high-quality customer experience
• Ensure excellent standards of customer care and service delivery
• Handle customer queries, complaints, and issues in a professional and effective manner
• Support the safe operation of the facility, ensuring compliance with Health & Safety standards
• Provide visible leadership to staff, ensuring they are motivated and performing effectively
• Maintain high standards of cleanliness and presentation across the centre

About You

• Previous experience in a sports centre, leisure, or similar environment (e.g. lifeguard, gym instructor, personal trainer)
• Willingness to complete a lifeguard qualification (RLSS NPLQ) if not already held
• Strong communication and customer service skills
• Ability to work in a team-oriented, fast-paced environment
• Management experience is not essential.

Working Hours

• 05:45 – 13:45
• 13:30 – 21:30

About Fire Service College

The Fire Service College is a globally recognised training provider delivering specialist courses across emergency services, military, and commercial sectors. Set across a 300-acre site, it offers both practical and classroom-based learning, attracting learners from the UK and internationally.

What’s on Offer

• 23 days holiday (rising to 27) + option to buy additional leave
• Company pension, life assurance & enhanced family leave policies
• Access to a wide range of employee benefits and discounts
• Free onsite gym membership, subsidised canteen and bar
• Volunteering day to support a cause of your choice
• Opportunities for training, development, and further qualifications
• Supportive work environment with strong work-life balance

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