Customer Experience Advisors

Contact Team – Customer Service Agent

We are looking for a proactive, customer‑focused individual to serve as the first point of contact for our customers, resolving queries, providing administrative support and coordinating maintenance visits.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries via phone and email.
• Resolve customer queries and issues promptly, ensuring accurate information and follow‑up.
• Perform administrative tasks such as data entry, logging call details and updating records.
• Coordinate maintenance visits with the Home Repairs Team, ensuring schedules and resources are aligned.
• Maintain professional, calm and positive communication, even during peak periods.

Qualifications

• Prior experience interacting with the public (contact centre experience preferred).
• Strong IT skills – comfortable using multiple internal systems.
• Excellent verbal and written communication skills.
• Proactive, quick‑thinking, solution‑focused with the ability to remain calm under pressure.
• Demonstrated ability to work collaboratively as part of a team.

Benefits

• Flexible working arrangements, including office hub, remote work, and mobile hotspots.
• Supportive workplace with a focus on wellbeing and work/life balance.
• Opportunities for career development and progression within the organization.

EEO & Inclusive Workplace

We welcome applications from people of all backgrounds, identities and experiences. As a Disability Confident Leader, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. We also apply an inclusive approach to applicants from underrepresented ethnic groups and members of the LGBTQ+ community.

Recruitment Process

Applications are reviewed and interviews conducted as we receive them. We encourage you to apply today. Please keep an eye on your inbox for updates.

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