Customer Service Advisor

Sandwell Metropolitan Borough Council

Customer Service Advisor

Position Details

• Hours: 37 hours per week
• Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
• Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)

Role Overview

As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.

Key Responsibilities

• Handle incoming calls and process service requests from customers across multiple channels
• Actively listen and communicate clearly with customers
• Utilise excellent IT skills to navigate various systems and applications
• Deliver a service focused on customer experience and care

Qualifications

• GCSE in English and Maths (or equivalent qualifications); evidence of qualifications, including a Maths GCSE or higher

Requirements

• Self-motivated and organized
• Effective communication skills, both written and verbal
• Experience in a busy Contact Centre environment
• A standard DBS check

Benefits of Working with Us

• Career Development: Opportunities for professional growth and development within the council
• Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people’s lives
• Supportive Environment: Work in a collaborative and inclusive team that values your contributions
• Work-life Balance: Enjoy a structured work schedule that supports a healthy work-life balance
• Employee Well-being: Access to various wellbeing programs and initiatives to support your health and happiness

Our Values At Sandwell, our core values – Customer Focus, One Team, Accountability, Ambition and Inclusivity – define our organisational culture and guide our actions. These values are integral to achieving Sandwell’s Vision 2030 and are reflected in our recruitment process.

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