Customer Service Advisor

Customer Service Advisor – Chemist4U

Reporting to: Customer Service Team Leader

Job type: Permanent

Working Pattern & Hours: Full‑time, 37.5 hours per week. Monday to Friday, 1:00 pm–9:30 pm, with one Saturday shift every four weeks. Training period: Monday to Friday, 8:30 am–5:00 pm.

Location: Office located – Lancashire, WN8.

Key Responsibilities

• Respond to customer enquiries via phone, email and webchat promptly and professionally.
• Provide support to customers post‑sales to build lasting relationships.
• Provide accurate information regarding products, services and orders.
• Handle complaints at first point of contact, resolving issues efficiently to ensure customer satisfaction.
• Process transactions such as orders, returns and refunds in accordance with company policies.
• Maintain up‑to‑date knowledge of products and services to assist customers effectively.
• Collaborate with internal teams to address customer concerns and improve service.
• Keep detailed and accurate records of customer interactions and transactions.
• Follow company procedures and regulatory guidelines for handling customer data.

About You

A positive individual who is passionate about providing exceptional customer service, adaptable, a good communicator who displays empathy, can build customer relationships and have a proven ability to take ownership of issues, working as a team to address customer needs.

Qualifications & Experience

• Proven written communication skills – ability to write clear and professional responses.
• Good interpersonal skills – ability to engage positively with customers and colleagues.
• Good communicator – clear and effective verbal and written communication.
• Customer service expertise – experience in a customer‑facing role.
• Organisational skills – ability to multitask and prioritise workload effectively.
• Attention to detail and accuracy – ensure all customer information is handled correctly.
• Ability to remain calm under pressure – handle high volumes of customer enquiries efficiently.

Company Benefits

• Discounted gym membership
• Funded training
• Enhanced Maternity & Paternity
• 30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience.
• Health & Wellbeing benefits
• Staff discount
• Sick Pay SchemeBlue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

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