Better places, thriving communities.
Location: Wythenshawe (Atlas Business Park, M22 5PR)
Contract: Permanent, Full-time (Monday–Friday, 08:00–17:00)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Customer Service Advisor to join our TSOC team in Wythenshawe, supporting a wide range of Facilities Management services across our client base.
This role is key in acting as the first point of contact for customers requiring reactive or planned maintenance services. You will manage inbound calls, log requests, and ensure jobs are accurately raised and passed to schedulers, helping to deliver a seamless and high-quality service experience.
Responsibilities
- Handle inbound calls from customers, logging service requests for reactive and planned maintenance works.
- Accurately raise tasks within internal systems for scheduling teams to assign engineers.
- Deliver a professional, customer-focused service, building strong relationships with clients.
- Ensure all customer queries are handled efficiently and in line with service expectations.
- Maintain accurate records of customer interactions and service requests.
- Support administrative tasks with a strong focus on accuracy and attention to detail.
- Use Microsoft Excel and internal systems to manage and track work requests.
- Adapt quickly to new systems and processes to support operational delivery.
- Work collaboratively with internal teams to ensure smooth coordination of services.
- Demonstrate flexibility and resilience within a growing and fast-paced environment.
Required Qualifications
- Experience in a customer-facing role (call handling experience desirable but not essential)
- Basic IT skills, including Microsoft Office (Excel, Word, Outlook)
What We’re Looking For
- Strong interpersonal and communication skills with a customer-first approach
- Friendly, empathetic, and professional manner when handling customer interactions
- High attention to detail and accuracy in administrative tasks
- Ability to work in a fast-paced, evolving environment
- Organised, proactive, and able to manage workload effectively
- Adaptable mindset with willingness to learn new systems
- Resilient and flexible approach with a positive can-do attitude
- Passion for delivering high-quality customer service
Desirable
- Previous experience in a call centre or helpdesk environment
- Experience within facilities management or service coordination
- Experience with data entry, administration, or record keeping
Benefits
- Opportunity to work within a growing, dynamic customer service team
- Exposure to a wide range of Facilities Management services
- A supportive and collaborative environment focused on development and performance
We offer a range of benefits including virtual GP consultations, financial wellbeing assistance, flexible lifestyle choices, high‑street discounts, cycle‑to‑work scheme, life cover, pension contributions, salary sacrifice scheme, and a Mitie Matching Share Plan. Additionally, employees can earn recognition through Mitie Stars and the chance to win prizes.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
Hospitality and Equality
Since 1987, Mitie has maintained a diverse workforce of 80,000 employees across the UK, providing facilities management services to a wide range of clients.
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