About The Role
Client Relationship Director
Location: Manchester
You will develop existing large scale customer relationships to deliver complex solutions and maximise client success. You’ll lead key client accounts and relationships either directly and/or through account team(s) to ensure growth and retention whilst maintaining QA’s commitment to service excellence.
Responsibilities
- Identify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield.
- Prospect for new revenue streams whilst maintaining and growing existing lines of revenue.
- Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients.
- Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities.
- Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end.
- Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics.
- Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level.
- Develop a strong knowledge of QA’s competitive offerings to ensure optimum positioning within your defined market space with the ability to lead customer engagement across all OneQA Service lines.
- Responsible for uncovering revenue opportunities across OneQA offering and working closely with the wider senior sales teams to maximise them.
- Account Planning including the Development of long and short term strategic plans for clients.
- Directing all client engagement directly or via a small team.
Experience
- Experience influencing and presenting to those at CXO level.
- Track record of achieving sales targets through a wide range of products and into Enterprise clients.
- Experience of B2B sales using a large sales offering.
- Experienced in working effectively to deliver targets through cross functional teams.
- Experience of selling services and solutions.
- Proficient in using IT systems e.g. Client Relationships Management systems.
- Consultative sales techniques.
- Broad awareness of competitor landscape.
- Demonstrable track record of being able to develop, maintain and grow senior stakeholder relationships to grow new revenue lines and strengthen overall position.
- Understanding of enterprise customers purchasing processes.
- Understanding of how to effectively coach and mentor team members.
Benefits
Sales Rewards: We offer competitive salaryand an incredible incentive-based reward program, alongside an uncapped commission structure.
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays.
- Holiday Buying scheme.
- Medicash plan, Wellhub, Cycle to Work scheme.
- Private Medical Insurance at corporate rates.
- Employee Assistance Programme.
- Employee Discounts Benefit Hub.
- 3 Development days.
- 2 Charity days per year.
- Pension Scheme.
- Early Friday Finish at 4pm.
Equal Opportunity
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
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