Transformation/Implementation Manager

Transformation/Implementation Manager

The closing date is 15 July 2026.

The post holder will support the Trust’s Strategy & Transformation Team at South London & Maudsley NHS Foundation Trust. The team works with operational and clinical leaders to design, deliver and embed transformational change that improves quality, safety, experience, outcomes and value.

Key responsibilities include:

• Delivery of strategic and transformation workstreams
• Service redesign and pathway development internally and externally with partners
• Change management activities to embed new ways of working
• Benefits realisation, performance insight, KPI and quality assurance procedures
• Lead complex transformation initiatives across the Trust, building shared understanding, solving problems and securing agreement with clinicians, operational leaders, corporate teams, service users, carers and system partners.
• Use analysis, evidence and benchmarking to shape recommendations, measure impact, monitor benefits and support decision‑making.
• Develop practical plans and governance arrangements to ensure projects are well managed, risks are addressed and delivery stays on track.
• Support service and pathway redesign, including business cases, policy or operating model changes, and implementation of new ways of working.
• Drive adoption and continuous improvement through change management, performance reporting, stakeholder engagement and a focus on better outcomes and experience.

Additional responsibilities:

• Creating cross‑organisational collaboration to design, deliver and embed transformational change.
• Convening stakeholders to identify shared challenges and undertake root‑cause analysis across strategic and transformation agendas.
• Defining and benchmarking quantitative and qualitative measures for decision‑making, benefits realisation and monitoring impact.
• Using, presenting and gaining agreement on highly complex, sensitive or contentious information with diverse stakeholder groups and professions.
• Co‑producing a clear and compelling case for change involving service users, carers, communities and key internal and external stakeholders.
• Developing options appraisals for strategic and transformation opportunities, analysing complex situations and comparing a range of options to inform recommendations and next steps.
• Navigating challenging conversations between stakeholders and identifying key areas of convergence and compromise.
• Establishing appropriate governance structures, reporting and controls to support delivery across the strategy and transformation portfolio and sustain improvements.
• Responding effectively to unforeseen challenges that threaten strategic priorities or project milestones.
• Proposing and supporting policy, pathway and operating model changes with service leads and working groups, recognising wider impacts across functions and directorates.
• Creating psychological safety to ensure stakeholders feel empowered to raise concerns about operational and clinical challenges.
• Ensuring effective, sensitive and transparent mechanisms for translating service user feedback and experience of communities into service improvement ideas.
• Planning and organising a broad range of complex activities to ensure implementation.
• Formulating and adjusting plans and strategies and implementing new ways of working.
• Problem‑solving to translate organisational strategic objectives, national and local priorities into service delivery.
• Monitoring and managing the capacity of key stakeholders to ensure projects are delivered on time and capacity risks are escalated in a timely manner.
• Navigating new and emerging challenges to develop tailored, measured and timely responses.
• Ensuring strategic and transformational initiatives are delivered effectively and on time, using structured delivery tools alongside influencing, facilitation and relationship management to overcome resistance to change and support adoption.
• Holding specialist knowledge of service delivery and transformation to support directorates to deliver and sustain change.
• Undertaking evaluation and evidence reviews to inform strategic and transformation design and ensure continued clinical effectiveness.
• Supporting delivery of strategy and transformation projects (e.g. plans, trackers, workshops and programme meetings).
• Stakeholder engagement, including senior internal and external stakeholders from system partners to clinical and operational staff to service users and carers.
• Supporting continual development of delivery and the effective implementation of initiatives to improve care outcomes.
• Monitoring and reporting performance, benefits and KPIs through dashboards and insight packs.
• Implementing and improving project and resource management approaches, including use of project management software and tools.
• Supporting business case development and delegated budget/resource planning for strategy and transformation initiatives, including benefits and cost impact assessment.
• Supporting service development, and optimisation initiatives.
• Research into mental health best practice and benchmarking to support service design and development.
• Liaising with wider SLaM Corporate Functions, where appropriate.
• Supporting change adoption activities (e.g. training plans, communications, readiness assessments) to embed new ways of working.
• Proposing policies or service changes, impact beyond own area, developing and implementing business policies which impact across multiple sites and services.

Person Specification

Qualifications

• Educated to degree level.

Experience

• Experience of leading delivery of complex projects or workstreams, including implementation of service or pathway change.
• Experience working with and influencing senior stakeholders in complex environments, including managing challenge and competing priorities.
• Highly developed specialist knowledge and experience working in mental health.

Skills

• Stakeholder engagement and influencing skills, including managing resistance and supporting adoption of new ways of working.
• Ability to plan, organise and monitor complex programmes of work, including use of structured project management and governance processes.

Knowledge

• Knowledge of community transformation and neighbourhood development in mental health.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£58,133 to £65,261 a yearPer Annum inclusive of HCAS

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