Administration Assistant, Band 2
Location: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust – Carleton Clinic, Carlisle.
Contract: Fixed term – 9 months (to end of March 2027)
Hours: Full time – 37.5 hours per week (Monday to Friday, 9:00am – 5:00pm)
Salary: £25,272 per annum, yearly.
Job Overview
An exciting opportunity for a suitably experienced Admin Assistant to join our busy North Cumbria Inpatient Services at Carleton Clinic. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.
Main Duties
- Act as the first point of contact on reception in a ward environment, greeting patients, families and visitors.
- Take calls and assist clinical colleagues.
- Type letters and reports accurately.
- Scan documents for the wider team and update the RIO patient information system.
- Work from a shared inbox and manage diary and room allocations.
- Process incoming and outgoing post, including ordering supplies and reporting estates issues.
- Maintain security equipment (key cards, SAS alarms) and monitor entry and exit to the building.
- Check equipment operation (radios, alarms) and ensure it remains functional.
- Support reception areas across all wards as needed and work within a customer/patient focused environment.
- Deal with potentially distressing or emotional circumstances and participate in all relevant training courses.
- Use initiative, prioritise workload, maintain confidentiality and meet deadlines.
Person Specification
Education and Qualifications
- Good general level of education to O-Level/ GCSE or equivalent.
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
Skills and Knowledge
- Working knowledge of Microsoft packages, including Outlook and Word.
- Ability to input data accurately and efficiently.
- Good communication and interpersonal skills, both verbal and written, face‑to‑face and non‑facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Experience
- Minimum of 1 year experience in an administration role in a similar environment.
- Ability to uphold confidentiality at all times.
- Ability to prioritise and plan own workload.
- Experience of working in an NHS/health care setting.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper‑based and electronic filing systems.
Important: All external applicants must pay for their own DBS certification if required; this will be deducted from your first monthly salary.
Applicants who require a Health and Care Visa or a Skilled Worker Visa may not be eligible for sponsorship if the UKVI salary threshold is not met or the occupation is not included in the updated Immigration Salary List (ISL). Please check your eligibility before applying. Those who do not meet the eligibility criteria will not be progressed.
Legal: NHS employees identified as at risk of compulsory redundancy and those eligible for the NENC Re‑Deployment careers hub will receive prior consideration.
Employer Certification: The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. Disclosure to the Disclosure and Barring Service is required.
#J-18808-Ljbffr…