Operations Manager

Overview

Operations Manager – (PFI Contract management) – North Somerset

Responsibilities

• Oversee daily operational activities to ensure efficiency, productivity, and quality standards are met
• Lead and manage the operational team, providing guidance, support, and performance management
• Develop and implement operational policies, procedures, and best practices
• Coordinate with other departments to optimise workflow and resource utilisation
• Monitor key performance indicators (KPIs) and prepare reports for senior management
• Manage budgets, control costs, and identify opportunities for process improvements
• Ensure compliance with health and safety regulations and industry standards
• Maintain strong relationships with clients, suppliers, and stakeholders
• Lead initiatives to improve customer satisfaction and operational effectiveness

Required Skills & Qualifications

• Proven experience – 2/3 years PFI Contract Management
• Technical or FM qualification – ideally IWFM or NEBOSH
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent organisational and problem-solving abilities
• Sound understanding of health and safety regulations and compliance standards
• Financial acumen with experience managing budgets and controlling costs
• Exceptional communication and interpersonal skills
• Proficiency in relevant software and systems, such as ERP or warehouse management systems
• Relevant qualifications, such as a degree in Business Management, Logistics, or related field, are desirable
• Certifications in project management
• Strong analytical skills with the ability to interpret data and generate actionable insights

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