Administration Assistant

UCLH seeks an enthusiastic administrative all‑rounder for the Eastman Dental Hospital’s Restorative Dentistry team.

Responsibilities

• Communicate clearly, effectively and compassionately with the multidisciplinary team, patients, families, visitors and other clinicians in line with the Trust’s values.
• Monitor in‑basket folders, secure chat and letter queues, complete follow‑up actions in a timely manner following the Patient Communications policy and local SOPs.
• Manage telephone calls related to the service, take messages and pass verbal or written information to patients within the timeframe stated in local processes.
• Provide patients with information about appointments or non‑clinical advice and guidance regarding their care.
• Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
• Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members using the Telephone and Email Directory (TED).
• Receive and respond to e‑mail queries, monitoring, managing and triaging email correspondence to generic inboxes as stated in the local processes and the patient communication policy.
• Escalate more complex queries, providing reassurance, an expected response time and further contact details as appropriate.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is a large and diverse NHS trust dedicated to delivering top‑quality patient care, excellent education and world‑class research. UCLH serves a broad population across eight sites, including University College Hospital, National Hospital for Neurology and Neurosurgery, Royal National ENT and Eastman Dental Hospitals, Royal London Hospital for Integrated Medicine, University College Hospital Macmillan Cancer Centre, The Hospital for Tropical Diseases and University College Hospital at Westmoreland Street.

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