Overview
As an admin assistant you will be responsible for supporting your Manager/supervisor in ensuring that our service needs are met through the delivery of high-quality work. You will be responsible for ensuring that the administrative needs match the output requirements in supporting the teams and service users visiting Folly Hall. You will be responsible for the efficient administration tasks within the Physical Health and Wellness Team and the CMHT phone hub. A key part of the administrative assistant’s role would be to contact SMI patients in primary care and to book the patients into HCF (health care facilitators) clinics for the physical health checks to be undertaken. This will require some persistence and relationship building skills with SMI patients. The post holder will be expected to establish good working relationships and a collaborative approach with other primary care colleagues that also assist the Physical Health and Wellness team in making their clinic appointments. The post holder will support HCFs and the clinical team leader in relevant administrative tasks, for example such as following up any patient referrals (made by the HCF) and informing patients of any developments with this.
Responsibilities
- Admin duties within the Physical Health and Wellness Team and CMHT phone hub.
- Making clinic appointments for health care facilitators with SMI patients in GP practices across north and south Kirklees.
- Following up patients individually that do not attend clinic appointments and re-booking them for another appointment.
- Being flexible in supporting health care facilitators and the clinical team leader with their own administration when this is requested.
- Being able to demonstrate a good understanding and application of the need for reasonable adjustments for the SMI (severe mental illness) patient cohort.
- Typing up and sending out appointment letters.
Qualifications
You will have excellent communication and interpersonal skills, able to deal with people kindly and sensitively in person and over the phone. You are highly organised with a keen eye for detail and can remain calm under pressure in a fast-paced environment. You have good IT skills and are competent in Microsoft Office applications. You can work effectively as part of a team and adapt to daily demands. Previous experience in a customer service role is desirable, particularly within a healthcare setting.
EEO Statement
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
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