An exciting opportunity has arisen for a suitably experienced Receptionist/Admin Assistant to join our busy Community Treatment Team at Oxford Centre, North Tyneside. We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team.
This role offers the opportunity to contribute to the delivery of high‑quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis. The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Lead.
Key Responsibilities
- Act as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues.
- Typing appointment letters and clinic letters.
- Scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system.
- Processing incoming and outgoing post, ordering supplies and reporting estates issues.
The post holder will need to be able to face distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder will also support the wider administrative team and contribute to the smooth day‑to‑day running of the service.
Use of initiative, prioritisation of workload, confidentiality and meeting deadlines are essential. Travel within the local area is required as at times you will need to cover each of our North Tyneside team bases: Whitley Bay, North Shields and Forest Hall.
Position Details
This is a full‑time role, Monday to Friday, 9:00am – 5:00pm. Must be flexible, adaptable and able to provide support across the service as required.
Qualifications
Previous administrative experience, ideally within a similar environment, is essential.
About Our Organization
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
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