Customer Service Claims Handler

Job Title: Customer Service Claims Handler

Location: Liverpool

Salary: £26,938 – £30,916 per annum, Plus up to £1,500 performance related bonus per annum, once established within your role

Job Type: Full Time, Permanent

Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 5 Saturdays

What you will be doing

• In first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding
• To work as a team to proactively manage a portfolio of customer repair claims through to settlement
• To ensure that complete and thorough indemnity investigations are carried out on all claims
• Work closely with suppliers to fulfil customers’ needs during their claims journey
• Utilising our in-house engineers to assess whether the damage sustained is a repairable prospect
• Accurate payment to our customers and their representatives regarding claims settlement
• Data integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim

What we’re looking for

• Excellent customer service skills
• Naturally empathetic and the ability to connect with people
• Quick fast paced problem-solving ability
• Positive can‑do attitude
• Good IT skills and a confident communicator
• Passionate about working as part of a team
• Have the ability to make fast, informed decisions
• Excellent organisational and prioritisation skills with a strong attention to detail
• Have a desire to develop skills and experience within the insurance industry.
• The Ability to deal with challenging customers and third party insurers

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme – Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women’s career progression

Candidates with experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Insurance Claims Executive, Claims Account Manager, First Part Claims Handler, Claims Handler may all be considered.

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