Customer Service Advisor
Location: Fareham, Hampshire
Contract: Full-Time, Contract (6 Months)
Pay Rate: £15.72 per hour
Join a Professional Customer Service Team
We are recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast‑paced environment.
As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience.
Key Responsibilities
- Act as the first point of contact for incoming telephone calls and email enquiries.
- Provide accurate advice, guidance, and information relating to a range of services and applications.
- Resolve customer queries at the first point of contact wherever possible.
- Escalate complex enquiries to specialist departments when required, ensuring all relevant information is recorded accurately.
- Process customer payments securely via debit and credit card transactions.
- Maintain accurate records across multiple IT systems and databases.
- Investigate and review customer enquiries using various computer systems to identify the most appropriate resolution.
- Support colleagues within the team and provide assistance during periods of high demand.
- Handle sensitive information with professionalism, discretion, and confidentiality.
- Deliver consistently high standards of customer service while managing customer expectations effectively.
What We’re Looking For
Essential Skills and Experience
- Previous experience working within a customer service, contact centre, administration, or call handling environment.
- Excellent telephone communication and interpersonal skills.
- Experience dealing with challenging, sensitive, or complex customer enquiries.
- Strong administrative and data entry skills with excellent attention to detail.
- Ability to work confidently across multiple computer systems simultaneously.
- Experience maintaining accurate records and managing customer information.
- Ability to work independently and use initiative when resolving issues.
- Strong organisational and problem‑solving skills.
Qualifications
- GCSEs (or equivalent) including English and Maths, or relevant work experience demonstrating a comparable level of competency.
Personal Qualities
- Excellent communication and listening skills.
- Demonstrates empathy, professionalism, and patience.
- Takes ownership of customer enquiries and follows them through to resolution.
- Works collaboratively within a team environment.
- Remains calm and professional under pressure.
- Is committed to delivering exceptional customer service.
Additional Information
- Full‑time position based in Fareham.
- 6‑month fixed‑term contract.
- £15.72 per hour.
- Office‑based role with a supportive team environment.
- Full training provided.
- Successful applicants will be required to undergo pre‑employment checks and appropriate vetting.
- Flexibility may be required to support operational needs during office opening hours.
The Red Snapper Group is an equal opportunities employer.
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