Salary: £49,062 in Cardiff, Edinburgh, Warrington. £53,994 in London.
Contract: Permanent / Full-time
Location: London, Cardiff, Edinburgh or Warrington
Closing date: ASAP – rolling interviews
Benefits: Competitive benefits package including flexible working, generous annual leave, and pension contribution.
A fantastic opportunity has arisen for a Supporter Experience Manager to proactively shape the future of supporter engagement within a well-respected charity. This role is central to driving impactful strategies that enhance supporter satisfaction, loyalty, and lifetime value.
Working collaboratively across teams, you will design and deliver multi-channel supporter journeys, using insight and data to deepen engagement and grow income. You’ll lead on developing a unified supporter experience framework, mapping journeys, identifying pain points, and implementing improvements that ensure every interaction is meaningful and aligned with organisational values.
This is an exciting opportunity to champion innovation, embed a supporter‑centric culture, and influence how supporters connect with the organisation across all touchpoints.
Qualifications
- Significant experience delivering supporter experience or supporter journey strategies
- Proven experience of creating and delivering multi-channel communications and content
- Strong analytical skills, with the ability to interpret data and translate insights into action
- Excellent project management and stakeholder engagement skills, with the ability to collaborate across teams
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