With a strong focus on customer care, this role will primarily provide support and instruction to the users of library makerspaces, but they will also support wider frontline delivery. They will assist customers and staff in using makerspace equipment and resources, ensuring a safe environment and supporting the delivery of makerspace events and activities.
The role involves practical, hands‑on tasks alongside customer service duties, including preparing equipment, supporting basic maintenance, monitoring safety procedures, and assisting with the delivery of makerspace sessions. They will work collaboratively with colleagues while being confident to work independently as required.
Key Responsibilities
- Deal with customer enquiries and manage bookings.
- Assist customers and staff with the use of makerspace equipment and resources.
- Manage inventory of supplies, tools, and materials needed for makerspace activities.
- Maintain a clean, organized, and safe makerspace environment, adhering to safety protocols and procedures.
- Provide basic training and tutorials on the use of makerspace tools and technologies.
- Support the delivery of makerspace programs and workshops.
- Keep up-to-date with developments and best practices in delivery of makerspaces.
- Document equipment usage, maintenance activities, and safety incidents.
- Collaborate with wider library staff, volunteers and partners to promote makerspace services and activities.
Knowledge, skills, experience
- Front line customer service experience.
- Library experience or knowledge preferred.
- Competent in use of I.T and digital technology, with a willingness to learn new technologies.
- Experience with makerspace equipment and technology preferred.
- Physical ability required to set up, use, move equipment and resources.
- Excellent organizational and problem‑solving skills.
- Good communication skills and ability to assist diverse users.
- Ability to work independently and as part of a team.
- Attention to safety and adherence to safety protocols.
Work Environment: This position involves hands‑on work within the makerspace area, including physical setup, maintenance, and assisting users. You will be required to work flexibly both in terms of location and working hours depending on demand and program schedules, and this will regularly involve weekends and evenings.
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