SIAM Lead – Service Manager (Service Integration and Management)

6-12 Month Contract | Hybrid UK | Competitive Day Rate

We’re seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services.

Key Responsibilities

• Define and implement the SIAM operating model, governance framework and service integration strategy
• Lead service delivery across multiple vendors and internal technology teams
• Own Incident, Problem, Change, Release, Service Request and Service Level Management processes
• Drive supplier collaboration, service performance and operational excellence
• Manage SLAs, OLAs, KPIs and XLAs, ensuring contractual obligations are achieved
• Act as the escalation point for major incidents and critical service issues
• Lead service reviews, governance forums and continual service improvement initiatives
• Deliver reporting on service performance, risks, trends and improvement opportunities
• Ensure compliance with governance, security and regulatory requirements
• Promote automation and effective utilisation of ITSM platforms including ServiceNow

Required Experience

• 10+ years within IT Service Management, including 5+ years in SIAM or multi‑vendor environments
• Strong knowledge of SIAM frameworks, operating models and governance structures
• Proven experience implementing and improving ITIL v3/v4 processes
• Experience managing complex supplier ecosystems and service integrations
• Strong understanding of cloud, infrastructure and application services
• Hands‑on experience with ServiceNow or similar ITSM platforms
• Excellent stakeholder management, leadership and communication skills

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