A well-established and growing specialist business with a reputation for quality, innovation and exceptional customer service. Working with a diverse portfolio of customers, they have built long‑standing relationships through their collaborative approach and commitment to delivering outstanding results.
As part of their continued growth, they are looking for a Client & Technical Project Lead to act as the key link between customers and internal teams. You’ll play a central role in coordinating projects, building trusted relationships and ensuring an exceptional customer experience from start to finish.
The Role
This is a highly collaborative role, combining project coordination with relationship management within a fast‑paced, technically focused environment. You’ll manage multiple concurrent projects, acting as the primary point of contact for customers while working closely with internal specialists to understand priorities, maintain momentum and communicate progress clearly. Success in this role comes from building strong relationships, anticipating challenges and ensuring clients remain engaged throughout the project lifecycle.
Key Responsibilities
- Manage a portfolio of active customer projects from brief through to completion.
- Act as the primary contact for clients, building trusted and long‑lasting relationships.
- Coordinate timelines, priorities and deliverables across multiple projects.
- Work closely with internal technical teams to understand progress and identify potential risks.
- Translate technical activity into clear and meaningful communication for customers.
- Manage expectations around scope, timings and key milestones.
- Support onboarding activities and deliver a consistently high standard of customer experience.
- Identify opportunities to strengthen and develop long‑term relationships.
About You
You may currently be working as a:
- Technical Account Manager
- Account Manager
- Project Manager
- Client Services Manager
- Customer Project Manager
- NPD Project Manager
- Innovation Project Manager
You will ideally possess
- Experience managing customer relationships and multiple projects simultaneously.
- Strong communication and organisational skills.
- The ability to understand technical information and communicate it effectively.
- Commercial awareness and a customer‑focused mindset.
- A proactive, solutions‑oriented approach.
- Experience within manufacturing, FMCG, product development, technical services, consultancy or a similar environment would be advantageous.
Benefits
This is an excellent opportunity to join a growing business where you’ll play a central role in delivering innovative projects and creating outstanding client experiences.
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