Swimming Coordinator – Richmond upon Thames, London

Job Overview

Swim Generation is looking for a Swimming Coordinator to oversee premium service to an existing client base through teaching, bookings, and customer service.

Responsibilities

• Teach swimming lessons using Swim Generation methodology.
• Control and manage the daily setup of lessons and coaches.
• Provide excellent customer service to maintain brand standards and expectations.
• Ensure client satisfaction and loyalty through superb support.
• Maintain and develop close relationships with clients to encourage retention and consistent rebooking.

Qualifications

• Minimum 2 years of experience as a swimming teacher.
• Experience as an account manager or receptionist, preferably in a high‑class service or health club.
• Strong interpersonal and communication skills with excellent grammar.
• Confident and professional when speaking with clients face to face.
• Experience working in a fast‑paced environment.
• Strong problem‑solving skills.
• Excellent organizational and time‑management skills, including diary management and priority setting.

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