Client Solutions Lead, Tech, Telco, Console Gaming – Global Business Solutions – London

Client Solutions Lead, Tech, Telco, Console Gaming – Global Business Solutions – London

Location: London

Employment Type: Regular

Job Code: A24240A

Responsibilities

• Manage and develop a team of account managers/execs to deliver results against set goals
• Support the team to grow relationships with UK clients of all sizes
• Oversee a portfolio of tech, telco and console gaming advertisers
• Partner with the Brand Partnership Lead to drive strategic planning for the vertical, delivering product adoption and revenue growth
• Collaborate with cross‑functional partners (i.e. Product, Marketing Science, Solutions Engineering and R&D teams, etc.) to deliver scalable solutions for clients
• Support the team with regular business reviews, and take a consultative, long‑term approach to build productive relationships with clients in collaboration with the sales team
• Empower the team to adopt an analytical approach and deliver data‑driven business insights
• Guide the team on media planning and implementation of campaigns to deliver against clients key performance indicators
• Share marketplace insights and feedback to influence product roadmap decisions
• Demonstrate deep analytical ability and develop advanced expertise in TikTok’s proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers
• Educate other teams on TikTok media offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use
• Build scalable processes for our growing Account Management team
• Take the initiative and operate with a high degree of autonomy

Qualifications

• Minimum Qualification(s):
• Management experience
• Demonstrated experience in account management/client services roles in digital marketing
• Experience managing brand and performance advertisers with a deep understanding of their opportunities and challenges across the marketing funnel
• Expertise in performance marketing, with strong knowledge of measurement and attribution (Pixel, eAPIs, MMPs, SDKs, Geo Lifts, Conversion Lifts, MMMs, etc.)
• Able to proactively troubleshoot and problem solve quickly through the proper escalation processes
• Ability to analyse data and identify insights to assess and support campaign performance
• Preferred Qualification(s):
• Mobile user acquisition experience is a plus
• Knowledge of the tech, telco, console gaming Industry
• Proactive attitude with excellent project management, organisational and analytical skills
• Experience diagnosing and solving technical problems with product and engineering teams is a big plus
• Strong verbal and written communication skills, ability to effectively translate technical language to non‑technical stakeholders
• Experience and deep understanding of the vertical
• A passion for TikTok

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