About The Role
Working hours: 35 hours per week – Permanent contract. This position closes on 17 July 2026. Interview will be conducted in person. Applicants must have an existing right to work in the UK; visa sponsorship is not available. Previous applicants need not apply.
This role is subject to security clearance requirements. BPSS (Baseline Personnel Security Standard) – consent and compliance are required before commencement. DBS (Disclosure and Barring Service) – candidates will be required to obtain a Standard Disclosure and Barring Service check. Information will be handled confidentially in accordance with the DBS Code of Practice.
Responsibilities
As a Financial Assessment Officer for the Crisis and Resilience Fund, you will:
- Assess online applications from Manchester City Council residents and those resettled into Manchester, applying policy and assessment criteria to meet the needs of the most vulnerable.
- Provide cash grants for financial support, fuel vouchers for gas and electricity assistance, and furniture assistance.
- Contact customers by phone to discuss their applications, clarify information, and confirm eligibility.
- Ensure customers understand the outcome of their assessment and any next steps.
Candidate Requirements
- Good attention to detail and strong IT skills.
- Ability to learn and apply guidance and procedures, using discretion where appropriate.
- Strong customer‑service and communication skills – engage with customers in a sensitive, professional, and non‑judgmental manner.
- Experience in a similar role is desirable, for example working in customer service within a financial setting.
Right to Work
Successful candidates must evidence their right to work in the UK before commencement of employment. This role is not eligible for sponsorship under the Skilled Worker route.
Benefits
- Generous holiday allowance – 26 days annual leave plus bank holidays, increasing to 31 days after five years of local government service. Additional leave can be purchased.
- Local government pension scheme with options to top up and life cover of three‑times your salary.
- Enhanced parental and carers leave.
- Access to a range of discounts, including shopping, holidays, phone contracts, cycle‑to‑work scheme, free flu jabs and eye tests.
- Opportunities for learning and development through workshops, training, apprenticeships, and qualifications.
- Support for flexible work, health and wellbeing, and membership in a Good Employment Charter.
- Up to three days of pro‑rated paid volunteering leave.
Equal Opportunity and Inclusion
Manchester City Council is committed to creating a diverse and inclusive workforce. We actively welcome applicants from all backgrounds, especially Black, Asian, Minority Ethnic, disabled, and young people.
- Disability‑confident, with a workplace adjustment hub and dedicated staff networks (Disabled, Neurodiversity, Mental Health).
- Commitment to accessibility standards and disability‑friendly workplaces.
Pre‑Employment Checks
Pre‑employment checks will be conducted as per the role’s requirements. These checks are an essential part of protecting the safety and security of our workforce and the community we serve.
Contact
For more information about the role or requests for adjustments, email jobs@manchester.gov.uk.
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