Sales Administrator & Customer Service Executive

Sales Administrator & Customer Service Executive

Salary: £26,000 – £30,000

Location: High Wycombe

Job Type: Full Time

Monday to Friday 0800 to 1700 & a Friday a 1600 finish

Join a Fast-Paced, Customer-Focused Team

The Role

This is a varied, hands-on position combining customer service and sales administration responsibilities:

Customer Service & Enquiries

• Handle a high volume of inbound calls professionally and efficiently
• Respond to website, email, and live chat enquiries
• Resolve delivery queries, complaints, and service issues
• Keep customers informed of order progress and delivery updates

Order Processing & Logistics

• Process online and trade orders using internal systems
• Produce order confirmations, invoices, and relevant documentation
• Coordinate dispatch via DPD and other courier partners
• Ensure all orders meet daily dispatch deadlines
• Track shipments and resolve delivery issues

Sales Administration Support

• Manage a shared inbox and prioritise incoming enquiries
• Accurately log and track orders within internal systems
• Liaise with sales, production, and factory teams
• Support customer collections and counter sales when required

About You

We are looking for someone who thrives in a busy environment and can manage multiple priorities:

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