Location
Swansea
Job Summary
Do you have knowledge of cloud Software as a Service (SaaS) Systems? Do you want to be involved in exciting software and omni-channel Contact Centre development projects? If so, we’d love to hear from you!
Benefits
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
- Flexible working options where we encourage a great work‑life balance.
Job Description
As a Junior Telecoms Infrastructure Engineer, you will be part of DVLA’s Centre of Digital Excellence and involved in a range of diverse projects, helping to deliver the benefits of our cloud omni-channel contact centre system. You will work alongside industry professionals to shadow, learn and then undertake increasingly complex tasks within your field. You will work on real services as your skills develop and will be part of the DVLA Infrastructure Engineering Community. You will use your knowledge to work with minimal supervision, reviewing existing processes with the objective to make changes to improve services, helping to define and implement technical best practice.
The team also provides a voluntary rota covering out of hours activities and provides on call cover to support delivery of the service (5pm – 7am Mon-Fri and 24/7 on weekends and bank holidays) for which a non-pensionable allowance will be paid if you partake.
Responsibilities
- Working under supervision with a range of systems to help define and implement technical best practice, whilst effectively planning and implementing creative and innovative service changes
- Developing skills while working under supervision to deliver activities in a multidisciplinary team, keeping up to date with new products, tools, and techniques.
- Establishing relationships with stakeholders to support the delivery, maintenance, and enhancement of service
- Engaging with stakeholders to help infrastructure engineers analyse information, trends, and to diagnose and propose action to resolve issues
Person Specification
- You will come to us with knowledge of software development lifecycle and programming fundamentals (object-oriented programming, Model View Controller architecture) and quality assurance (testing, bug-fix cycle, problem solving skills etc).
- You must have a keen eye for detail to facilitate time-based delivery of new software and fixing of existing production-based applications / services.
- You must have a solid understanding of cloud-based Software as a Service (SaaS).
- You will have a knowledge/experience of Application Programming Interfaces (APIs) and a working knowledge of Databases (Database design, performance management and querying using SQL etc).
- You will have knowledge/experience in developing high volume cloud omni-channel call centre technologies and a solid understanding of cloud-based Contact Centre as a Service solutions (CCaaS) within telephony.
- You will be up to date with new products, tools, and techniques like Artificial Intelligence (Natural Language Processing, Speech Recognition, TTS), encouraging their use within the business to promote continuous improvement of capability.
- You will have knowledge of ITIL methodologies and Agile working methods.
- This is an important role within the team as you will be required to develop and support the implementation of new technologies. This includes supporting senior staff and building successful relationships with key internal and external stakeholders.
Open Sessions
Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually ‘meet the team’ on the 7th July 2026 at 12:00pm. Sign up here.
Working Hours, Office Attendance and Travel Requirements
Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements. The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.
Visa Sponsorship
DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Security Check
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement – if you do not, your application will be withdrawn.
#J-18808-Ljbffr…