Are you an organised and detail-oriented administrator with experience in HR, payroll or employee administration? Do you enjoy delivering excellent customer service and supporting colleagues throughout the employee lifecycle? If so, we would love to hear from you.
At PICS, our core value is simple: “We Care.” We are committed to supporting our patients, carers, families, partners and colleagues through a compassionate, professional and collaborative approach. We are looking for an enthusiastic HR & Payroll Assistant to join our HR team and help deliver a high-quality HR and payroll service across the organisation.
Reporting to the HR & Payroll Advisor, you will play a key role in ensuring the smooth delivery of HR and payroll processes. Acting as a first point of contact for HR and payroll queries, you will provide timely and accurate support to employees while working closely with the HR & Payroll Advisor and Senior HR & Payroll Assistant.
This is a varied position that combines HR administration, payroll processing and employee support, making it an excellent opportunity for someone looking to further develop their career within HR and payroll.
Main duties of the job
KEY RESPONSIBILITIES
HR:
Assist with note-taking during formal meetings and HR processes.
Manage HR inbox enquiries and employee communications
Support HR data quality improvements and reporting.
Payroll:
Support end-to-end monthly payroll processing.
Process new starters, leavers and employee record changes.
Input payroll data accurately across systems and payroll platforms.
KEY REQUIREMENTS
Excellent organisational and administrative skills.
Strong numeracy and attention to detail.
Good working knowledge of Microsoft Word, Excel and Outlook.
Excellent communication and customer service skills.
Ability to manage multiple priorities and meet deadlines.
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
- NHS Pension 2015 Scheme (subject to eligibility)
- Alternative government-based scheme (subject to eligibility)
- Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
- Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
- Working in a multi-disciplinary team with support from a wide variety of professionals
- A flexible approach to work‑life balance
- Cycle to work scheme (subject to eligibility)
- Access to Blue Light Card scheme
- All staff events and conferences
- Free parking across many sites
- Personalised induction into the company and job role
Job responsibilities
Generic:
Maintain and update systems across HR, payroll and pensions to ensure all documentation and information is accurate and updated in a timely manner
Contribute to the ongoing improvement and development of procedures and processes
Co‑manage joint inboxes, responding to queries and triaging emails according to their escalation level within service level agreements
Human Resources:
Issue letters and documentation to employees
Support with the processing of retirement requests
Support with data improvement for the HR system
Take notes to support colleagues in any formal proceedings
Produce letters/contracts/documents throughout employment life cycle
Monitor and support appraisal uptake across the company, ensuring that meetings are conducted on time and consistently
Monitor levels of annual leave and sending timely communications to staff to encourage uptake of annual leave
Produce and provide accurate HR data when required
Payroll:
Working closely with colleagues, this role is responsible for timely and accurate end‑to‑end processing of monthly payroll including but not limited to:
Input accurate data into timesheet in readiness for submission to payroll provider
Input accurate data into payroll provider platforms, databases and spreadsheets in accordance with standard operating procedures
Set up new starters and processing leavers
Process mileage, overtime and on‑call claims obtaining relevant authorisation
Process salary sacrifice arrangements in accordance with standard operating procedures
Process casual worker hours and annual leave payments
Ensure all absence data is accurately integrated for payroll processing, including sickness, family leave, unpaid leave, etc.
Ensure all payroll changes have been implemented and integrated
Ensuring documents are received to accurately process sick pay
Check draft payslips and raising queries, escalating where necessary
Complete monthly data reconciliation to provide accurate reports
Respond to payroll queries in a timely manner, escalating queries outside of authority
Support with ad hoc payroll projects
Make payroll adjustments
Maintain an effective working relationship with our payroll provider
Provide data and reports to the finance team for reconciliation purposes
Provide annual leave and sickness cover where required.
The above is not an exhaustive list of duties. The postholder will be expected to perform different tasks as necessitated by the changing role within the organisation and the overall business objectives.
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