Programme Director

Job Description

Role Title: Service Transformation Programme Director

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Location: Ideally London Hybrid working, open to remote working for the right candidate.

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Length: Initially 6 to 9 months (part of a 2 to 3 year programme)

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Rate: £900 to £1000 per day via umbrella

nJob Purposen

The Programme Director – Service Transformation is responsible for the end-to-end orchestration, integration, and execution control of the business Service Transformation Programme.

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Working in close partnership with the Transformation Director (Head of Service Transformation Office), this role ensures that the programme is delivered in a coordinated, controlled, and value-focused manner, translating strategic intent into effective, aligned execution across multiple workstreams, functions, and geographies.

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The Programme Director acts as the operational backbone of the transformation, ensuring delivery discipline, integration across all programme components, and transparency on performance, risks, and dependencies.

nKey ResponsibilitiesnProgramme Orchestration & Integrationn

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• Orchestrate execution across all programme workstreams and transformation pillars

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• Ensure end-to-end integration across roadmap, change, operations, and technology initiatives

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• Manage and optimise interdependencies, sequencing, and critical path at programme level

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• Act as the central integration point, ensuring alignment and coherence across all activities

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• Translate strategic direction into coordinated execution plans and priorities

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nGovernance & Execution Controln

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• Design, implement, and operate robust programme governance frameworks

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• Ensure consistency, quality, and transparency of programme reporting and performance tracking

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• Prepare and structure materials for Executive SteerCo and governance forums

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• Support the Transformation Director in executive-level decision-making processes

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• Drive early identification, escalation, and mitigation of risks and issues

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nDelivery Excellence & Performance Managementn

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• Drive high-performance execution discipline across all workstreams

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• Ensure adoption of common methodologies, tools, KPIs, and reporting standards

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• Monitor delivery performance, ensuring accountability at all levels

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• Identify execution gaps and implement corrective actions proactively

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• Promote data-driven decision-making and transparency

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nValue Tracking & Business Case Supportn

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• Consolidate and track benefits realisation across programme workstreams

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• Ensure alignment between delivery progress and expected value outcomes

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• Identify and elevate risks to value delivery, proposing mitigation actions

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• Support the Transformation Director and Finance in value governance and reporting

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nStakeholder Alignment & Communicationn

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• Engage senior stakeholders across functions, markets, and regions

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• Ensure alignment at programme execution and delivery level

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• Act as the bridge between execution teams and leadership

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• Support development of executive communications, insights, and decision materials

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nKnowledgen

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• Advanced programme management expertise (MSP, PMI, SAFe or equivalent)

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• Strong governance, risk, and dependency management capabilities

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• Solid understanding of: Service transformation and operating models

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• Change management practices

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• Business case tracking and performance management

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nSkillsn

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• Strong execution leadership and delivery focus

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• Ability to manage complexity and interdependencies at scale

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• Excellent stakeholder alignment and influencing skills

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• Structured, disciplined, and data-driven approach to delivery

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• High level of accountability and ownership for outcomes

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nExperiencen

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• Extensive experience in leading complex, multi-workstream programmes

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• Proven track record in large-scale business or service transformation environments

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• Experience operating in global, matrixed organisations

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• Strong background in programme orchestration, integration, and governance

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• Experience working closely with executive sponsors and senior leadership teams

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