Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
The Logistics Planning Manager is accountable for translating sales forecasts and trading plans into executable logistics volume, space, and capacity plans.
The role ensures inbound and outbound volumes for Retail Stores, Wholesale, E‑commerce, and Hamper production are achievable within available warehouse space, storage configurations, and processing capacity, with particular focus on event and peak planning.
This role owns the logistics planning view and provides clear forward visibility of volume, space, and capacity risks to support effective decision‑making.
Translating forward forecasts to identify and unlock key opportunities to optimise the supply chain both internally and externally will be critical. The ability to work with key stakeholders to facilitate potential amendments to inventory flows, demand forecasts and to smooth the end to end operations, ultimately ensuring we can service our customers in the best possible way.
Key Accountabilities
- Own the end‑to‑end logistics volume plan across inbound and outbound flows
- Translate sales forecasts, promotional plans, and events into time‑phased logistics volumes
- Maintain volume plans by channel, ensuring alignment to logistics operating models
Space, Storage & Capacity Planning
- Translate inbound forecasts into space and storage requirements, including pallet locations, cube, bulk, and pick‑face storage
- Determine warehouse footprint requirements based on inbound phasing, dwell time, and inventory profiles
- Own forward‑looking capacity outlooks across storage, throughput, and handling activities
- Identify capacity constraints early and recommend mitigation actions or trade‑offs
- Align inbound volume phasing with storage availability and handling capacity
- Own outbound volume and capacity planning across:
- Retail store replenishment
- Hamper production and distribution
- Ensure outbound commitments are achievable within agreed space and capacity limits
Event & Peak Planning
- Lead logistics planning for seasonal peaks, promotions, and trading events
- Translate event demand into inbound build plans, space requirements, and outbound volumes
- Stress‑test plans against storage saturation and capacity constraints
- Own logistics readiness sign‑off for events from a volume, space, and capacity perspective
Governance & Stakeholder Alignment
- Represent logistics planning in S&OP, trading, and execution forums
- Act as the single point of accountability for the logistics volume, space, and capacity plan
- Provide clear visibility of constraints, risks, and recommendations to senior stakeholders
- Build strong alignment between Commercial, Logistics, Warehouse and Transport Teams
Planning Capability & Leadership
- Own logistics planning KPIs relating to volume accuracy, space utilisation, and capacity adherence
- Drive continuous improvement in planning processes, assumptions, and data quality
Measures of Success
- Volume plans aligned to capacity and space constraints
- Storage and capacity utilisation within agreed guardrails
- Channel service performance (Stores, Wholesale, E‑commerce, Hampers), measured against KPI’s
- Event readiness and execution accuracy
- Reduced congestion, re‑planning, and unplanned capacity interventions
Experience & Capability
- Proven experience in logistics, fulfilment and supply chain planning
- Strong ability to translate forecasts into physical space and capacity requirements
- Solid understanding of warehouse layouts, storage profiles, and capacity drivers
- Experience planning across multi‑channel logistics networks
- Strong decision‑making and stakeholder management capability
- Exceptional analytical skills
Role Characteristics
- Forward‑looking and capacity‑aware
- Structured, analytical, and commercially grounded
- Confident owning volume, space, and service trade‑offs
- Credible and calm under peak pressure
- A generous store and restaurant discount of up to 40%
- 25 days holidays (excluded bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
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