Shop Manager – Floating cover
2 Lavant Street, Petersfield, GU33 3EW
Based at Petersfield covering Liss and Portsmouth shops
37.5 hours per week, including weekends on rota (6‑month fixed‑term contract)
Salary: £25,302.39 per annum plus reward and benefit scheme
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK. Every sale in our shops funds medical, practical, bereavement and emotional support for people in hospice, home or community settings.
About you
Are you an experienced proactive shop manager with commercial awareness, people leadership and the ability to plan and prioritise?
Responsibilities
- Drive business, push sales and achieve targets as Shop Manager.
- Lead a team of volunteers to deliver great customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for stock processes.
Minimum Essential Criteria
- Customer service experience.
- People management experience (reviews/1:1/volunteer recruitment/team meetings).
- Experience with KPIs and targets.
- Strong IT skills (email, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria
- High street or charity retail managerial experience.
- Health and safety knowledge.
- Proficiency in Microsoft Office or equivalent.
- Background in retail, leisure or hospitality.
- Experience with merchandising and stock rotation.
Competitive Benefits Package
- 27 days holiday, rising to 33 with length of service plus bank holidays (pro rata if part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric Vehicle Scheme.
- Healthcare Cash plan for routine healthcare costs.
- Death in Service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning & development opportunities.
- Employee support programme.
Closing date: 15th JulyInterview date: 28th July
Our commitment to equity, diversity and inclusion
We recognise that a diverse workforce enables us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and people living with disabilities.
As a Disability Confident employer we support the ‘Offer an Interview’ scheme and provide accessibility in our shops. We use inclusive recruitment practices, including sharing interview themes or questions in advance and offering remote interviews where needed.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
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